19 Messages
Inbox / Sent / Trash / Deleted emails that were permanently deleted keep coming back
I have had this issue for a few weeks now. I have called Xfinity Support, was on the phone with Level 1 Email Support for about 1 hour, and the Support agent would not transfer me to Level 2. I believe my Xfinity email files are corrupted on the Xfinity mail server. I need someone at Xfinity to rebuild my email files / account on the Xfinity mail server. Note that I have 2 active comcast.net email accounts. My primary email account has been fine for multiple decades. My secondary email account has been fine for multiple decades until a few weeks ago. Can someone from Level 2 or higher Email Support please reach out to me. I will also be going to my local Xfinity Store to see if they can help me.
To confirm that my Xfinity email account is corrupt, I first moved all of the email messages that I wanted to save to local folders on my Windows desktop computer. I then permanently deleted every email in my Inbox / Drafts / Sent / Junk / Trash / Deleted Items / Junk E-mail / Sent Items folders. I logged into my email on connect.xfinity.com. I confirmed that all mail folders on connect.xfinity.com and my Windows desktop were empty. Randomly, within 15 minutes to a few hours later, two events occur. (1) Inbox and Sent on connect.xfinity.com would display new (bolded) message counts to the right (e.g. Inbox 9 and Sent 87), but the folders would be empty. After a few refreshes on connect.xfinity.com, the new message counts would just disappear. (2) Randomly, when my Windows mail app would receive new messages from the Xfinity mail server, some messages that I permanently deleted in August, September, and October would be downloaded into my Inbox, Sent, and Trash folders. I would then have to permanently delete them again and again and again, etc.
Can someone from Xfinity please reach out and help.
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