19 Messages
Inbox / Sent / Trash / Deleted emails that were permanently deleted keep coming back
I have had this issue for a few weeks now. I have called Xfinity Support, was on the phone with Level 1 Email Support for about 1 hour, and the Support agent would not transfer me to Level 2. I believe my Xfinity email files are corrupted on the Xfinity mail server. I need someone at Xfinity to rebuild my email files / account on the Xfinity mail server. Note that I have 2 active comcast.net email accounts. My primary email account has been fine for multiple decades. My secondary email account has been fine for multiple decades until a few weeks ago. Can someone from Level 2 or higher Email Support please reach out to me. I will also be going to my local Xfinity Store to see if they can help me.
To confirm that my Xfinity email account is corrupt, I first moved all of the email messages that I wanted to save to local folders on my Windows desktop computer. I then permanently deleted every email in my Inbox / Drafts / Sent / Junk / Trash / Deleted Items / Junk E-mail / Sent Items folders. I logged into my email on connect.xfinity.com. I confirmed that all mail folders on connect.xfinity.com and my Windows desktop were empty. Randomly, within 15 minutes to a few hours later, two events occur. (1) Inbox and Sent on connect.xfinity.com would display new (bolded) message counts to the right (e.g. Inbox 9 and Sent 87), but the folders would be empty. After a few refreshes on connect.xfinity.com, the new message counts would just disappear. (2) Randomly, when my Windows mail app would receive new messages from the Xfinity mail server, some messages that I permanently deleted in August, September, and October would be downloaded into my Inbox, Sent, and Trash folders. I would then have to permanently delete them again and again and again, etc.
Can someone from Xfinity please reach out and help.
XfinityEmilyB
Official Employee
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2.3K Messages
11 months ago
@user_3kphnt Welcome to our community forum! Thank you for letting us know about the Emails that keep reappearing so we can help you find a resolution. How many browsers and different devices are you noticing this issue with? Have you tried clearing cache and cookies before deleting the unwanted messages? Does this prevent them from showing back up?
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Latoque
Expert
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29.7K Messages
11 months ago
@user_3kphnt
As a troubleshooting step, disable the account in whatever email client or app you are using, on any device. Once that is done, sign into the account using only the webmail UI and a browser. Does the email work OK doing that? If the account functions normally using only the webmail, then the issue is more likely with something going on in the client/app.
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mary08721
2 Messages
11 months ago
I am having the same issues! Happened a few weeks back then seemed to go away, but for the last week I have deleted and moved emails coming back to my inbox as well as subject and content not matching. This situation really is not acceptable.
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user_3d0sp2
Visitor
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1 Message
11 months ago
OMG what a nightmare This is the second time this has happened last time it took Xfinity 2 weeks to straighten it out. Now on 10/12/2024 this is worst then last time all of my email from inbox went to TRASH and No Emails from 2020-2024 then it is also in my Drafts and Sent Mail what [Edited: "Language"] is going on I use this for my work email sham on me I should never had trusted Xfinity When I called the customer service said oh it will take 3 hours to recovery well it has been 3 days it takes 20 mins just to get someone to help you when you call in and then the CS person doesn't know how to help you.
Xfinity you charge a lot of money for incompetence and you are in breach of your contract. They even told me that since I bought my own router that was the problem and that I should go to their Xfinity Store and get their router which I did and still having a issue. After reading all the emails concerning this sounds like a Class Action Lawsuit to me !!!!!!
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user_3kphnt
19 Messages
11 months ago
Now my primary email address is screwed up !!! Upon checking my emails this morning, I have 66 NEW emails in my primary email trash folder dated August 18, 20, 21, 22. 23, and September 16 and 17, 2024. These are emails that I deleted one to two months ago !!!
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Grampy_Uke
Visitor
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1 Message
10 months ago
This problem has not been corrected and the fault lies solely with Xfinity. I also am a "Diamond" customer and have not had any problem until recently. Do not tell us to try this and that, implying the fault lies in our computer or apps. You better kick this up the food chain so they can properly fix this before you start losing customers. This is VERY ANNOYING!
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user_s77a2d
Frequent Visitor
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9 Messages
10 months ago
This is happening to me as well for the past week or 2. I've noticed it using a browser, email app on Windows, and the email app on my android. I just disabled the email app on my android, will see if it continues. If it does, I will disable the email app in Windows. It seems odd though that this all started for everyone recently, I'm sure it's our problem and not Xfinity's.
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user_s77a2d
Frequent Visitor
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9 Messages
10 months ago
That's going to be a big negative...I removed the email account from my phone and Windows app and I also logged out of all browsers I had logged into the Xfinity webmail and this [Edited: "Language"] is still happening. I have deleted the same 4 drafts 7 times in the last three days...drafts that I didn't even create or have already sent.
Xfinity, [Edited: "Language"]? Fix your [Edited: "Language"]
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user_3kphnt
19 Messages
10 months ago
NEW PROBLEM: New messages are received to my comcast.net account in both my Windows mail app and IOS Mail. They are marked as unread I read them. They are now marked as read. At random times, they just disappear from my Inbox in both my Windows mail app and IOS Mail. I did not move them or delete them. One second they are in my Inox, the next second... poof... they are gone. The Xfinity Mail Server is deleting mail messages on its own. Hey Xfinity: What [Edited: "Language"] is going on ???????????????????? Does level 2 / 3 support know this ?????????????????? Do you even care ????????????????????[Edited: "All Caps"]
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user_3kphnt
19 Messages
10 months ago
ANOTHER NEW PROBLEM: I received email messages to my comcast.net email address yesterday, Saturday, October 26th. I read them on my iPhone using IOS Mail. I did not delete them. They became read messages in my Inbox. A few minutes later, they disappeared from my Inbox. Poof. Gone. Nowhere to be found. Again,I did not delete them, . Anywhere from 10 to 30 minutes later, they reappeared in my Inbox. I did nothing. They just reappeared. They stayed in my Inbox for a few minutes, then, again... poof... gone. Nowhere to be found. Again, anywhere from 10 to 30 minutes later, they just reappeared in my Inbox. Again, I did absolutely nothing. This appearing / disappearing / reappearing cycle happened at least 8 times yesterday.
Come on Xfinity, fix your email issues!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! You went from first to worst as an email provider. [Edited: "All Caps"]
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user_s77a2d
Frequent Visitor
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9 Messages
10 months ago
It's been a few days since I've had any issues...
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user_d7arq0
3 Messages
10 months ago
**FOR user_3kphnt POSTER Et al**
First, thanks for all the input you all have put out here.
I am having the same identical problems in the same time frame.
I also am a 25 year comcast email client.
Never an issue until lately.
Now... check this out.
In the beginning of June 2024, xfinity decided to not offer email for the future.
We are now grandfathered in.
I believe that they in no way want the burden of the email servers any longer and are driving us out.
Just happens that our mail blew up at the same time they nixed the service from the public.
[Edited: "Soliciting"]
The Feds say we can keep our addresses for life. And I cannot see xfinity wanting to run OUR servers (now ours- solely) for another 30-40 years.
This is just as critical as a physical address. It's a nightmare to start over with a new address. You could lose association with the world.
Hoping for responses
(edited)
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