New Poster
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4 Messages
2 emails recently say I have a past due balance. Phishing? Online check says my automatic payments are being paid on time.
Phishing? Online check says my automatic payments are being paid on time. I spent at least an hour with customer service, but no explanation for these emails.
Begin forwarded message:
From: "Xfinity" < [Edited: "Personal Information"]cast.net>
Subject:
Your Xfinity account is past due
Date: November 7, 2022 at 9:42:12 AM CST
Reply-To: "Xfinity" < [Edited: "Personal Information"]cast.net>
CCZachary1
Problem Solver
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672 Messages
2 years ago
@mjchou Thank you for reaching out and for bringing this to our attention. When you spoke with the agent by phone did they confirm that your account was up-to-date?
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CCZachary1
Problem Solver
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672 Messages
2 years ago
@mjchou I want to make sure that you do report those email to my Customer Security Assurance team. They will be able to identify if the links are phishing. You can reach them at this link: https://internetsecurity.xfinity.com/help/report-abuse.
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