Skip to main content

    Support

    Offers

U
user_i4chxh
1st Topic
1st Like

1 Message

Wednesday, October 4th, 2023 8:39 PM

Closed

Why did my Internet price increase by $17 for no reason?

September 2022 had an increase of $20 with no notice, reason or explanation. September 2023 just hit with another increase of $17. I have had the same Internet plan for as long as I can remember. I do not have or want cable/phone. Customer service is a joke as I can only find help if I'm a new customer.  This is unacceptable. FiOS cannot come to my area soon enough!

Question

 • 

Updated 

1 year ago

 • Edited

1K

4

XfinityJeniece

Official Employee

 • 

3.3K Messages

2 years ago

Hey there, @user_i4chxh, thanks for reaching out through Xfinity Forums regarding your bill increase. We truly appreciate you being in the Xfinity family, and we definitely do not want to lose you as a customer. I would be happy to look at your billing details to ensure you are being billed correctly. 

Please send us a direct message with your name and service address, so we can assist you further. To send us a Direct Message, you will need to sign in to the Forums if you are not. Then you will need to locate and click on the "Direct Message" icon located in the upper right corner of this page. Next, click the "New Message" (paper & pencil) icon and type "Xfinity Support" in the to line, and select "Xfinity Support" from the drop-down list. You can proceed to type your message in the text area near the bottom, and press enter to send the message. Please let me know if you have any questions.

0

0

Patricia22

New Poster

 • 

2 Messages

2 years ago

My internet price has just gone up from $52 to $61 - a 20% price increase without any notification.  They said I did notify me, but I checked my email and see only statements and thank you for payment.  No other company in America would be allowed to get away with it.  I'm with you on this - as soon as there is a decent alternative, I'm out.

1

CCJodie

Problem Solver

 • 

1.3K Messages

@Patricia22 Hello, I appreciate your feedback, but we would be very sad to see you go to another provider. If you review the last few pdf statements, the notification of increased rates should show. If not, I'm very sorry about that. I would be happy to review the account to see how we can get it to a pricing that works with your budget. Please send us a direct message with your full name and service address. 

Here are the detailed steps to Direct Message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I no longer work for Comcast.

2 years ago

user_6xzjl7

1 Message

2 years ago

Dear Team,

Could you please explain why my monthly rate is going from $78 to $95.

Thank you

1

0

XfinityBillie

Official Employee

 • 

3.5K Messages

@user_6xzjl7 Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm happy to take a look at the billing and see what's happening. To get started please send us a DM to Xfinity Support with your full name and address. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_3l42yv

1 Message

1 year ago

My internet has consistently gone up every year for the past few years. This is unacceptable without proper notification. I have verified my account communication methods and can assure you (and it seems I'm not the only one) that I have not received a notice either time my price was increased, only that it increased on the annual date of my plan!. I have gone back in my emails since Jan 2023 and have "Thanks for Payment" and "Your Bill Statement is Ready" emails...none of which notify of a reason for a price change. Something needs to change or I am walking away. 

Also the XFinity "Assistant" is no help in resolving anything. I wish I could attach screen shots...

2

0

forum icon

New to the Community?

Start Here