Visitor
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9 Messages
Can't pay my bill without logging in
I use a bill payer who for the second month can't make my payment bc it's making them (and me or anyone else) log in when attempting to do so. They sent a check but being from them doesn't contain my bank information and now won't arrive before it's shut off. Last month I was told that occasionally it may prompt you to log in just for security when utilizing the links or bill pay/quick pay options but my banking partner said that Xfinity has set this (likely accidentally) to only accept payments when logging in. No one seems to be listening to or understanding what I'm saying when I try to fix this. Anyone have any ideas who can help? Otherwise I have to switch this issue is causing late fees n will shut me off if they have to wait on this check.
CCAbbie
Problem Solver
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1.4K Messages
2 years ago
@user_5be5df Hello. Can you give some additional details on how you are trying to make the payment? Are you logging into your bank to make a payment instead of making the payment on our site?
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