Lower my bill/speed

Hello @Gmo4982! I can certainly understand not wanting to pay for more than what you need. I hate to hear you're having trouble completing the change online. We're happy to help! Could you please send our team a direct message with your full name and full address?

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon or https://comca.st/3C5h5ST

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

That's how xfinity does it so you have to call in or chat. They do not want you to lower your speed for lower price. they always try to upsell to faster speed.  That's why the only option with the online is higher plans.