2 Messages
Unable to Access Email for 2 Months
I have still been waiting for a resolution for me not being able to change my password for my account and have been unable to access my email for almost 2 months now. This has been in the hands of the level 3 CSA team this whole time. Every time I call, I get told it will take 24-48 hours to complete which is clearly not the case. The ticket number is [Edited: "Personal Information"]. I really need to access my email even if that means having the emails forwarded to a new email address. I've been a customer for almost two years but the lack of a solution to this issue is making me reconsider.
XfinityThomasB
Official Employee
•
1.3K Messages
2 months ago
Shanek902 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
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• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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