1 Message
Why did my Internet price increase by $17 for no reason?
September 2022 had an increase of $20 with no notice, reason or explanation. September 2023 just hit with another increase of $17. I have had the same Internet plan for as long as I can remember. I do not have or want cable/phone. Customer service is a joke as I can only find help if I'm a new customer. This is unacceptable. FiOS cannot come to my area soon enough!
XfinityJeniece
Official Employee
•
3K Messages
1 year ago
Hey there, @user_i4chxh, thanks for reaching out through Xfinity Forums regarding your bill increase. We truly appreciate you being in the Xfinity family, and we definitely do not want to lose you as a customer. I would be happy to look at your billing details to ensure you are being billed correctly.
Please send us a direct message with your name and service address, so we can assist you further. To send us a Direct Message, you will need to sign in to the Forums if you are not. Then you will need to locate and click on the "Direct Message" icon located in the upper right corner of this page. Next, click the "New Message" (paper & pencil) icon and type "Xfinity Support" in the to line, and select "Xfinity Support" from the drop-down list. You can proceed to type your message in the text area near the bottom, and press enter to send the message. Please let me know if you have any questions.
0
0
Patricia22
New Poster
•
2 Messages
1 year ago
My internet price has just gone up from $52 to $61 - a 20% price increase without any notification. They said I did notify me, but I checked my email and see only statements and thank you for payment. No other company in America would be allowed to get away with it. I'm with you on this - as soon as there is a decent alternative, I'm out.
1
user_6xzjl7
1 Message
1 year ago
Dear Team,
Could you please explain why my monthly rate is going from $78 to $95.
Thank you
1
0
user_3l42yv
1 Message
1 year ago
My internet has consistently gone up every year for the past few years. This is unacceptable without proper notification. I have verified my account communication methods and can assure you (and it seems I'm not the only one) that I have not received a notice either time my price was increased, only that it increased on the annual date of my plan!. I have gone back in my emails since Jan 2023 and have "Thanks for Payment" and "Your Bill Statement is Ready" emails...none of which notify of a reason for a price change. Something needs to change or I am walking away.
Also the XFinity "Assistant" is no help in resolving anything. I wish I could attach screen shots...
2
0