Why is there no easy way to cancel one of the add on services you get when you sign up for Internet? I do not want Max and it’s impossible to figure out where to cancel it.

Just got a new Insignia digital TV and hooked it up to the Xfinity cable box and I only receive 1 channel. I had an analog TV previously that had a lot of channels available. What's up with that? Anybody know? Thanks.

I am not able to connect to both Xfinity Wifi (public access) from my MAC at home: - XFINITY - xfinitywifi I am able to connect to my personal Wifi. Both Xfinity and Personal Wifi are from the same Xfinity Wifi Router at Home. At the same time, other devices at my home like iPhone and iPad, able to

OK, wondering if someone could point me in the right directions. I've had the Gigabit Extra, 1200 Mbps / 200 (90 or so Max) up for a while and been running good till my router went out, so upgrades were needed. I went ahead and upgraded to a new Mesh system with a approved Xfinity Next Gen Speed Tie

Is there any way I can manually set up a Port Forward using an IP address just as before? I have no idea why we are taking steps back in terms of features. This very simple "Select a Device for Port Forward" under Xfi is unnecessarily dumbed down. Especially since it is useless as it does not displa

I ported a landline number from CenturyLink to Xfinity VOIP service recently, I have verified three times with Xfinity live chat agents that the port has been completed. This seems to be true as my ported number is working through Xfinity. When I proceed to verify the cancellation of my pervious ser

Storm-ready Wifi was working correctly before moving and acquiring a new gateway for the new location. I am trying to follow the troubleshooting tips and remove the device via the Xfinity app without success.

I would like to disable wifi and just use ethernet. There are 4 ethernet ports on the router/gateway which would connect everything I use including TV. What is the process to make this conversion? TIA for your help! 🙂

Hi, I have contacted by several methods (in person, phone and email) to have the home security removed from my account since the person who came to install suggested it might not be right for my particular home (drilling large holes in different spots, window sensors in places that might malfunction

I've tried a dozen times or so over the past several weeks and the AppleTV+ app on the X1 platform fails to launch. It seems to get stuck on the display showing a black screen with the apple emblem with tv+ forever. All other apps work on X1 including Peacock, Disney+, Netflix, Prime Video, Hulu, Yo

Lately the power on channel is not returning to the last channel watched. I have refreshed and restarted and that did not help. Our TV in the bedroom is working just fine. This is very frustrating and I see others are having the same issue. Please fix this!

I have been trying to log in for the last two hours! I recorded my Infinity ID and password in my password manager. I don't normally log in unless I need to change my debit card for the payments. So tonight I tried to do that. The login page will not recognize my user name no matter whether I use my

I have a TV connected to a XG1V4-A box and it works correctly. Can I watch cable on a second TV (connected via coax) in another room not connected to the box? Do I need 2nd cable box?

Hello, I am looking to replace my current HD cable box with a 4k UHD XG1V4. I have an appointment with my local xfinity store tomorrow but I wanted to check here on the availability of this box before going to the store to determine if I should just request a delivery instead. Thank you!

I recently replaced the leased cable modem + router with a modem and router I purchased. When I attempted to connect the security system to the new router, I learned that I needed a "security router" for the security system. The security router is a Netgear WNR1000 which from what I can tell is noth

Hi, I want to move my gateway from the room it’s currently in to a room where we utilize the internet more. Only problem with that is that there’s no coax in the room. Can Xfinity install coax into the room for me? If so what would it cost, most likely?

When I log into my account, I see Your bill is past due. Flexible payment options can help. Chat for options. When I click on Chat for Options, I thought that would take me to the flexible payment options but it doesn't. Please help.

I am using a Samsung Galaxy S22 and have been through the VVM wringer one too many times. Today the app popped up a screen informing me that I needed to update the app in Google Play. Following the link took me to the Google Play Store with and option to uninstall or open the app, but no update. I t

Hello, I have the latest Apple TV - 4K streaming box from Apple, and I have it connected to my Xfinity Wifi. I am able to download the Xfinity Streaming app, but after I enter the activation code, on the www.xfinity.com/authorize page, it logs me in for 1 second and then kicks me out. I should add t

I keep getting this code on all of my boxes except the main I’ve resetted 4 times ran an system refresh an hard started each one talked to customer service they did the same thing an rebooted it to no avail ..all connections r tight any one can help I’d appreciate it stuck in with the quarantine an