Flexible Payment Options

Hello, @user_4dc035 - and thank you for using the self-service options to manage your Xfinity account. I'm proud to work for a company that understands life happens, and sometimes more time is needed to make a payment. I wanted to include the steps and details how you're able to set up an installment plan for a past due balance, and provide troubleshooting steps which may help. What is happening on your end when clicking chat for options? If you had not already, can you try restarting your device, clearing cache and cookies, trying using another web browser, and try accessing your Xfinity account from another device? Please let me know if any of these steps help. Here are step by step instructions how you can set up an installment plan for your past due balance, and all the details that come with. 

1. When you log in to your account and see a message about flexible payments, select Chat for options to launch Xfinity Assistant.
   • Note: Only qualifying customers will see this message.
2. In your chat with Xfinity Assistant, select I’d like to see my payment options.
3. To proceed with setting up an installment plan, select Installment plan.
4. If you’re ready to move forward with making a $50 payment and setting up an installment plan, select I’d like to sign up, then Sign up.
5. On the Installment plan page, select the minimum payment due, or enter a larger amount if you’d like. Don’t close the page.
   
   
   
6. Review the terms of your installment plan and choose your payment method for the minimum $50.00 payment required to enroll.
   
   
   
7. Once you’ve reviewed your payment method and carefully read the terms of your installment plan, select Submit Payment to finish your enrollment.
   
   
   
8. On the Payment Confirmed screen, you’ll see a confirmation of your installment plan. 
   
   • We’ll also send you a confirmation email.
   • It could take up to three business days for your installment plan to appear on your account.
   • You can check the status and details of your installment plan any time by chatting with Xfinity Assistant.