Visitor
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2 Messages
TV not returning to last channel watched
Lately the power on channel is not returning to the last channel watched. I have refreshed and restarted and that did not help. Our TV in the bedroom is working just fine. This is very frustrating and I see others are having the same issue. Please fix this!
Accepted Solution
Tek
Problem Solver
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919 Messages
2 years ago
Disabling HDMI-CEC and power savings mode in settings on the box resolves this.
It is a known issue right now.
Here is how to get to Power Preferences;
https://www.xfinity.com/support/articles/x1-power-preferences
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XfinityAirelle
Official Employee
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2.6K Messages
2 years ago
Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a message, you must be signed in. Please click the envelope icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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