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Visitor

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2 Messages

Tuesday, July 8th, 2025 8:25 PM

Cancellation of home security requests

Hi, I have contacted by several methods (in person, phone and email) to have the home security removed from my account since the person who came to install suggested it might not be right for my particular home (drilling large holes in different spots, window sensors in places that might malfunction).  He left without installing equipment and he left no equipment.  It still looks like this is still on my account even though some of the people I spoke to said it was being removed.  No one sent an email or text confirmation of the change in status. Is it just not updated in the system yet? When can I expect this to reflect online?  I don't want to be charged for equipment and services that I do not have at the house. 

Official Employee

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2.3K Messages

19 hours ago

 

user_v4kw4j Thanks for reaching out! Did you have other Xfinity Services installed at the same time, or was the technician visit just for Xfinity Home Security? 

 

Visitor

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2 Messages

It was for home phone and internet as well. Those things were installed. The internet and home phone we want to keep.  

Official Employee

 • 

2.3K Messages

 

user_v4kw4j Thanks for the additional information! It sounds like your service plan was not repackaged to remove Xfinity Home Security. Our team can help! Please send us a direct message. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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