Cancellation of home security requests

Hi, I have contacted by several methods (in person, phone and email) to have the home security removed from my account since the person who came to install suggested it might not be right for my particular home (drilling large holes in different spots, window sensors in places that might malfunction).  He left without installing equipment and he left no equipment.  It still looks like this is still on my account even though some of the people I spoke to said it was being removed.  No one sent an email or text confirmation of the change in status. Is it just not updated in the system yet? When can I expect this to reflect online?  I don't want to be charged for equipment and services that I do not have at the house.