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Verify Device Compatibility
I have been paying for an xFi Gateway for about seven months now because my Arris S33 does not work with the mid split upgrade. I’m not very happy about it. I want to verify if the Netgear CM3000 will be compatible in my area. Please don’t point me to the list of compatible devices on Xfinity, that
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Your Home Network
I also have disconnect issue for the last 2 weeks. This morning, I tried resetting the Modem and Wifi router. When everything are up, I no longer have internet when connected to Wifi but when connected via LAN cable to the modem I dont have internet
Constant disconnects
Starting about two weeks or so ago I started getting disconnected from my work remote connection. I use LogMeIn to connect to work. I have two kids on remote learning. A tech came out and ordered a new line drop. The drop finally happened this past Friday night but I am still having problems. A tech
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user_2sa0fw Thank you for reaching out! It's great to hear you're getting close to 1Gbps with your Xfinity modem. Regarding the speed drop when using your NETGEAR R8000, here are a few things to check that could be causing the reduction: Bridge
Speed drops when NETGEAR r8000 connects to Xfinity
Hi experts I recently upgraded to 1G with Xfinity and I installed XFinity Modem and used the built in wireless router . Speed is fabulous and close to 1G. however when I connect the NETGEAR r8000 to the comcast modem and use the wireless function of NETGEAR, the speed drops by half. I have tried dis
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Can't load certain websites and apps on my laptop and phone while connected to my xFinity router
Just as the subject says. I can not load certain websites on my laptop and I can not load certain apps on my cell phone while connected to my xfinity modem/router. Just a little background: 1) I have a netgear router connected to the modem. I only use this router to connect to a system via ethernet
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Your Home Network
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Wifi Extender and Router
Hello, I have a NETGEAR wifi extender and it is connected to my router but says there is no internet connection even though my router says there is an internet connection. Any advice?
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Your Home Network
I shut off wifi by enablig bridge mode. On my netgear router. Is that why my firewall is set to low and there isn't an option for firewall right now under the gateway at a glance.
Firewall No longer on my gateway
Hello I have shut my wifi off. Is that why firewall is not showing up under the gateway.
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@user_noname I followed through with the requested "Direct Message" but have had no response and there has been no change in the service issue. A newly purchased Netgear Wi-Fi extender is helping a little.
10G upgrade
I got an email that my neighborhood was going to be upgraded to 10G and the service will be out during that time. Can anyone answer if this is an all day outage? or is it intermittent throughout the process?
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Locked on a downstream channel and Connectivity State == "Access Denied"
I bought a C7800 Nighthawk modem and when attempting to have it connected to Comcast, I see the aboved comment in the Connectivity state on the Netgear Genie. Is ther anyone that has a solution? Thanks!
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Your Home Network
Can netgear tell us for a recent bought CAX30, after factory reset and ensuring that the traffic meter is off, what should be the router Firmware Version and Cable Firmware Version we should look for?
Netgear CAX30 Modem Firmware Update Causing Internet Connectivity Issues
A recent firmware update to Netgear CAX30 routers may be impacting your internet connection. If you are experiencing trouble with your internet and currently using this Netgear router, please contact them at 1-888-638-4327 or https://kb.netgear.com/000065543/My-Nighthawk-CAX30-Cable-Modem-Router-is-
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landline phone
I have the triple service (phone, internet and cable). The modem is a Netgear C3700. How do I connect a landline phone? It is actually an antique phone with a modular phone jack.
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Home Phone Service & Equipment
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Can no longer login to my CM2050V purchased modem
Hello. I've been using a Netgear CM2050V modem that I purchased a little over a year ago for use with Comcast without issue. When I got it, I changed the login password, as the default password was "admin". Now today I am no longer able to log in. I have tried the password that I have been using the
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Your Home Network
Does anyone know if Netgear will push out a fix or if Xfinity will roll back the update? I've been have intermittent disconnects since last week. The only temporary fix is to restart the modem.
CM3000 Slow Login with New Firmware (V6.01.03)
Hello. I have a CM3000 modem which received the V6.01.03 firmware update this past Wednesday. For the last few days now logging into the modem is extremely slow. The channel signal strength data does not even load now only showing the spinning icon. Only the logs appear after several minutes of wait
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Well for now I deactivated my Netgear modem and I am up. I have a service visit scheduled for Monday, but this is really insane the amount of issues we have had.
Intermittent internet outages
We are experiencing issues with our internet connection dropping completely at intermittent times throughout the day. We will be connected and then suddenly lose all connectivity for anywhere from 1-15 minutes. Sometimes it will drop once and then work for hours, sometimes it drops over and over aga
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I had a Netgear C6300 which worked well for five or so years. It would drop connection but automatically restore maybe 2 or 3 times a month. I upgraded Comcast to 800 Mbps and that old router would only make ~ 550 so I got a new Netgear $500 O
Received Response to Broadcast Maintenance Request But no Unicast Maintenance opportunities received
Hello, I'm experiencing internet connectivity issues identical to those described in this post: https://forums.xfinity.com/t5/Your-Home-Network/Received-Response-to-Broadcast-Maintenance-Request-But-no/td-p/3375716 My symptoms include intermittent lapses in connection (my coworkers have reported sig
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Hello XfinitySelena: Thanks for your response. Sure I'll DM you. However, let me give you some detail as to some of the troubleshooting that's already been done. 1) I was having intermittent network dropouts during the Summer of 2022.&nb
Netgear CM700 only gettng 400Mbps download speed with Superfast service
I have a Netgear CM700 cable modem that I own and Xfinity Superfast (800Mbps) internet service. I'm only getting barely 400Mbps download speeds. My modem firmware is V1.02.02. The latest firmware for this device per the Netgear website is V1.02.08. Here's a link to the page showing the latest firmwa
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The netgear still might have merit too. Depending on which one, and which firmware, some of them can be configured as a WiFi repeater or WiFi access point if you are trying to extend coverage.
Two Modems on one account
Is it possible to run 2 modems on one account, since I just got the xFi modem from Comcast and still have my Netgear modem that works fine and could use it in a different part of the house. If not, Why? Ray
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These are ok for a docsis 3.0 modem? My power levels are fluctuating so much now. I just upgraded from 200mbps to 600mbps and I’m not getting the new speed. I’m using a netgear c7000v2 gateway.
Downstream power levels
Are these power levels within range? My downstream levels on some of my channels are ranging from 10.5 to 12. I'm experiencing t3 timeouts and reboots.
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@EricInPDX currently it appears the Netgear CM2050V has support for speeds up to and over 1.2Gbps on our network, and has telephony features built in. Netgear CM2050V | Model number: CM2050V Device Type:
WAN Aggregation / Link Aggregation (Arris T25 Modem/ASUS Router)
There was a previous question that was closed of course before it's time. I have an Arris T25 dual LAN Port modem. I have an ASUS GT-AC5300 the supports Link aggregation and Duel Wan. I have internet speed with Comcast at 1200 mbps ... I have all the hardware and service from Comcast to support maxi
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Thanks for your reply! I've thought about getting a new modem as my netgear isn't able to provide the data that I'm looking for and it's due for an upgrade. Frustrating situation. Greatly appreciate the feedback!
Data Usage Spike
I saw on a forum thread from about a year ago that xfinity had a known issue that was resulting in incorrect data usage calculations. Was that ever resolved? Just like many others have reported, my data usage has doubled within the last 6 months. The frustrating part is that xfinity does not provide
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So I have switched over to the Netgear NightHawk CM2000 and have not had an issue in 2 days so I think the Motorola modem does not play well with Xfinity in my area
Bobbym83188
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Internet dropping out every day multiple times with Motorola MB8611
Hello, I am having an issue where every day maybe 5 or more times my internet just drops out. i can confirm that it is not my router/wifi and that it is my modem that goes offline. I have read threw many different post on here and it just seems like everyone with the same issue has different problem
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