10G upgrade

I got an email that my neighborhood was going to be upgraded to 10G and the service will be out during that time. Can anyone answer if this is an all day outage? or is it intermittent throughout the process?

Responses

XfinityBillie

Official Employee

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3.3K Messages

1 year ago

@MollyW1 That is a great question! I just recently went through the upgrades myself. I would plan for it to be an all day interruption. It may come back on but the service will be very intermittent during that time frame. It also may end up taking two days instead of one.

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user_wwr3a3

3 Messages

1 year ago

Xfinity Post-10G Upgrade Connectivity/Speed Issues

Hello - Xfinity performed a "10g Network Upgrade" in my area on Jan. 23rd of this year - the "upgrade" was reported as completed after a few hours on the same day. However, since this upgrade, my Xfinity Wi-Fi service has been extremely poor: Low to Very Low connectivity, speeds of 11 at best. It is not possible to receive Wi-Fi now anywhere in the house unless my device is directly connected to the router. Restarting the router/gateway has had no effect on this issue, disconnecting and reconnecting the input cable has had no effect. There is no "third-party" equipment attached. From reading other posts and forums, this seems to be a wide-spread problem that many Xfinity customers are dealing with in the wake of this upgrade - any help would be appreciated.

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XfinityBenjaminM

Official Employee

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2K Messages

@user_wwr3a3 Hello! Thank you for reaching out to us here on our Community Forum. We can certainly take a look at the signal we are sending you and see what is going on. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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user_noname

Contributor

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168 Messages

1 year ago

@user_wwr3a3 - Has this issue been resolved, could you please post the outcome?

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user_wwr3a3

3 Messages

@user_noname I followed through with the requested "Direct Message" but have had no response and there has been no change in the service issue. A newly purchased Netgear Wi-Fi extender is helping a little.

1 year ago

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XfinityEva

Official Employee

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1.6K Messages

Hey @user_wwr3a3 I do see your case, but I am unable to respond, can you please send us a direct message again?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Customer Service

MollyW1

10G upgrade

XfinityBillie

user_wwr3a3

XfinityBenjaminM

user_noname

user_wwr3a3

XfinityEva

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