Mike20878's profile

Regular Contributor

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83 Messages

Fri, Dec 18, 2020 1:00 PM

Constant disconnects

Starting about two weeks or so ago I started getting disconnected from my work remote connection.  I use LogMeIn to connect to work. 

 

I have two kids on remote learning.

 

A tech came out and ordered a new line drop.  The drop finally happened this past Friday night but I am still having problems.

 

A tech came out again yesterday and took an extra filter out that he said may have been causing problems.  He said everything was testing fine.

 

However, I was still getting disconnected.  My PC is connected directly to the cable modem (XB7-T) by ethernet.  The tech suggested I disconnected the ethernet and try the wifi.  That seemed to be stable.  I ran diagnostics on my PC (I have a Lenovo and I ran Lenovo Vantage) and nothing came up.

 

I tried working on ethernet today and actually had a stable connection most of the day until about 2:30.  Then I started getting disconnected again.

 

An odd thing with the modem is that when I try to go to the settings one moment it will accept my password and another it will say it is incorrect.

 

Often, after finally logging in successfully, trying to navigate to one of the other settings pages I will be prompted to "please login first."

 

Something I think may be an issue in all of this is the state of the box behind my house that feeds our house.  There is a tree forcing the box open and exposing the wires inside to the elements.  When the guys were here to dig the new line I tried asking about it and there was a bit of a language barrier it seemed.

 

Can the box be relocated a few feet away from the tree and who is the person I can contact?

 

20201218_132209.jpg

Thank you.

1 Attachment

Responses

Mike20878

Regular Contributor

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83 Messages

6 m ago

It doesn't look like my picture uploaded.

 

https://imgur.com/a/f1UFinH

New Poster

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4 Messages

6 m ago

where are you located ?  Im in woodbridge va, and ive been having disconnects for weeks now but they claim everything is fine

Regular Visitor

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3 Messages

6 m ago

I also have disconnect issue for the last 2 weeks. This morning, I tried resetting the Modem and Wifi router. When everything are up, I no longer have internet when connected to Wifi but when connected via LAN cable to the modem I dont have internet problem and its working properly. I tried connecting my LAN cable to the wifi router LAN port I'm getting no internet connection. To further Isolate the problem, I tried 2 more Wifi Router same problem happens. BTW, I'm in Aurora, IL

 

Modem : Motorola SB6141

Wifi Router 1 : Netgear R7000

Wifi Router 2 : Netgear N600 WNDR3400v3

Wifi Router 3 : Linksys E3200

Mike20878

Regular Contributor

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83 Messages

6 m ago

I'm in Gaithersburg MD.

Mike20878

Regular Contributor

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83 Messages

6 m ago

Is someone from Comcast going to respond? I looked back and this all started happening on 12/1.

Now I can't get our xfi pods working and our wifi is terrible.
ComcastAmira

Official Employee

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2.3K Messages

5 m ago

Hello @Mike20878, thanks for reaching out to our Digital Care Team on our Forums page about the constant disconnects you have been experiencing, along with getting that pedestal relocated/fixed. I definitely understand the importance of having a solid and steady internet connection, so we apologize that you have been experiencing the opposite of that. You have reached the right team to help and we would love to further assist you with everything. To get started, can you please send me a Private Message including your first and last name as it appears on the account?

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

ComcastAmira

Official Employee

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2.3K Messages

5 m ago

Hello @Candymancan and @DenzB thanks for reaching out to us on our Forums page. I am sorry to hear that you're both also experiencing constant disconnects on your end. We definitely want to determine the cause of this so that we can get it corrected. My team can absolutely help! To get your account pulled up for further troubleshooting and assistance, can you please send me a Private Message including your first and last name as it appears on the account?

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

 

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