Starting about two weeks or so ago I started getting disconnected from my work remote connection. I use LogMeIn to connect to work.
I have two kids on remote learning.
A tech came out and ordered a new line drop. The drop finally happened this past Friday night but I am still having problems.
A tech came out again yesterday and took an extra filter out that he said may have been causing problems. He said everything was testing fine.
However, I was still getting disconnected. My PC is connected directly to the cable modem (XB7-T) by ethernet. The tech suggested I disconnected the ethernet and try the wifi. That seemed to be stable. I ran diagnostics on my PC (I have a Lenovo and I ran Lenovo Vantage) and nothing came up.
I tried working on ethernet today and actually had a stable connection most of the day until about 2:30. Then I started getting disconnected again.
An odd thing with the modem is that when I try to go to the settings one moment it will accept my password and another it will say it is incorrect.
Often, after finally logging in successfully, trying to navigate to one of the other settings pages I will be prompted to "please login first."
Something I think may be an issue in all of this is the state of the box behind my house that feeds our house. There is a tree forcing the box open and exposing the wires inside to the elements. When the guys were here to dig the new line I tried asking about it and there was a bit of a language barrier it seemed.
Can the box be relocated a few feet away from the tree and who is the person I can contact?