I have been trying to remove channels that I no longer use such as MGM+, Showtime, The Movies Channel, and Netflix from my subscription/billing. I have been unable to change my plan as my rates continue to go up without warning. This has been taking up hours of my time to figure out how to change/al

I am a 1Gb Internet and Cable TV customer. My Xfinity account was linked with Peacock. Service was cutoff on 6/26 even though the email said I didn't have to do anything. Tried going to rewards site to see if there was a promo code. Site has just had spinning wheel for days (no matter device, browse

We are developing the second phase of a neighborhood in the Villages/Lady Lake Florida. Comcast previously installed lines in the neighborhood before the lots were developed. We need 2-3 boxes moved because they are located in the middle of driveways. We own all the land and have the proper easement

Hi - There is a low hanging wire from the utility pole to my house, and the wire is not connected properly. It is a safety hazard. How can this be corrected? Thanks.

The system has two accounts on my personal home address ([Edited: "Personal Information"]). On Aug 2024, a representative didn't cancel my old account (internet and cable: [Edited: "Personal Information"]) and started a new account (internet only: [Edited: "Personal Information"]).

I need to exchange cable boxes do I need to return the power cord also?

hi, i wanted to check with xfinity if it is possible to set up gigabit internet at my parent's house. when i went to check what was available there, i noticed that there's no slot for an coaxial cable there. please let me know what are the options i have for getting half decent wifi there. i'm posti

I tried to cancel my storm-ready Wifi service by submitting an online form https://www.xfinity.com/xfi-pods-return-form. After the form submission, the page said Comcast will contact me in 1-2 days. But so far I haven't heard anything from Comcast. How do I follow this up with Comcast?

I would like to cancel my tv and voice service only.

I have the following error message when trying to access my Rewards account for weeks now: We can't offer you rewards right now. Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs. I had Diamond status before moving to a diff

I would like to DM with an employee to discuss what available promos I would have on my account. My current 2-year promo has expired. I would like to have the same or similar if possible.

Hey there, I currently have gigabit pro at my home. However, I am moving to a new address. I would like to set up the gigabit pro service at my new location. I tried to call the 800 number. However, the representative there has no knowledge of this service. Please have someone contact me. Thanks!

Here's the revised version of your paragraph: --- Hurricane Beryl knocked my power out on 7/08/2024, and it was restored later on 7/15/2025. The initial restoration time was supposed to be 4:40 PM on that day, but since then, it has been constantly changing. As of now, on 7/21/2024, it still says th

Hi I have recently just a couple months ago reached out to you guys about getting rid of unlimited wifi on my plan. My son was here to help me but had to go so I was not able to get back to the gentleman that had reached out to help me. So now my son is back can someone please be kind enough to help

I tried reporting a downed wire through the Xfinity assistant yesterday, it said a case was opened, and today I received another message about the case being closed, despite the fact that the wires are still laying near the road. How do I contact someone about this and actually get it fixed?

There was a complete Xfinity outage yesterday that was reported. My cable, internet, etc. was down completely. (This is why it's good to have a cellphone with a different carrier). I would like like to know if I am going to get a credit for ten hours of downtime.

I received a phone call from someone claiming to be Xfinity Mobile at [Edited: "Personal Information"] from San Antonio, Texas with the name of Jonathan. They asked for my SSN and credit card information over the phone, which I have been told to never provide, so I ended the call. I would like to kn

Hello, Can you please let me know where to find tracking number for xfinity reward that is shipped via FedEx for the account associated with this email ID?

Can someone look at my account please and see if there are any ways to save some on my current plan?

I have tried calling and using online chat resolve an issue but have had no luck! I have called three times. First call the rep told me the issue was caused by xfinity rep doing something incorrectly and it would be escalated. It’s been a month and it hasn’t been corrected. I called back and was tol