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Two Orders Placed

Hi there, I was getting internet set up for my new apartment in CO and when I completed the process and paid, I got two sets of emails for two different accounts, with identical services that are both supposedly going to bill here in a month or so. I only needed one of the accounts and have absol

Question

 • Customer Service

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Contract Renewal

Hello, my contract will expire by end of this month. I received a promotion from Verizon at $39.99/month with the same internet speed. When I called the customer service, I was told there were no comparable plans at this moment. I have been using Comcast service since 2016. It is always hard to sa

Question

 • Customer Service

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Preferred method to return to the app home screen from an app program

Sometimes when watching Amazon Prime or Netflix using the X1 app I want to break out of a program and return to the menu. I am not sure of the proper way. What is recommended? Sometimes last works. End breaks me out of the app.

Question

 • Xfinity App

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Promotional Deal Ending Soon. Looking for a better deal or extension.

Currently are on the $39.99 200mb with the modem rental putting us at about $55 a month. That offer is ending next month and to retain the same level of service it's going to jump to double that which is pretty ridiculous. Can you guys do anything or will I basically be forced to take my business

Question

 • Billing

34

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Closed

very disappointed

is there a new cable box coming out soon? the one I have now [the 3rd] is a piece of junk. it takes forever to connect to a 3rd party app if it does at all and when I switch back, I have to restart the box and sit looking at the screen for 15 mins. comcast should pay me instead me paying for this pi

Question

 • X1

35

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ecobee Thermostat and Xfinity Hope Touchscreen

I just installed an ecobee Thermostat and it has been installed and working from the Xfinity Home App. However, I cannot get it to show up on the TouchScreen display.   My touchscreen is on a separate Xfinity Home Security Router...does my ecobee have to be on that as well or is it not

Question

 • Devices and Equipment

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Roku device offered but not received

This is probably the wrong place to post this but trying to contact Xfinity to find out where the Roku device is, that the sales agent offered over 3 months ago on service sign up.

Question

 • Customer Service

34

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0

Accepted Solution

Closed

Change move in date

Hello, I have a transfer of service scheduled for July 19 but due to delays in moving I need to change the move in date to July 23rd. I have attempted to do this via the my account page and through the automated machine via telephone with no luck. Is there anything I can do or will my service at my

Question

 • Customer Service

132

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Expired Gift Card

I feel pretty dumb. I usually put promotional mail in a separate area and deal with it later. I had absolutely 0 idea that I had gotten a promotional gift card for $50, and when I looked up to see if there was a way to fix it, it led me here.  I saw that creating a post was preferred by

Question

 • Customer Service

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Recent Internet Price Increase - Thinking of Switching to Frontier Fiber - Been loyal customer for over 25 years

Wanted to see if anything can be done to address the recent price increase with our Gigabit Internet Service as the price jumped this past month to a whopping 27% monthly price increase. Thinking about switching to Frontier Fiber if we can't address this issue.

Question

 • Billing

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Service

Asked for extenision and they still suspended my service

Question

 • Billing

53

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Email with one -reply to- address not sending

Using Apple Mail (13) MacOS and iPhoneOS. I put my personal custom domain email address into my "reply to" and use my Comcast.net IMAP server. My custom domain emails get redirected to my Comcast account. Worked fine for years, until a few days ago, now these emails all show up fine in my SENT fold

Question

 • Email

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Received an email saying my service was being cancelled

I just received an email saying that my request to cancel my service was being processed, and I never made such a request. How can I stop this?

Question

 • Customer Service

45

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0

Accepted Solution

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Confused about my monthly bill mails after ordering xFi Complete

Here's the deal: I have a two years contract for Ultrafast Internet + XFI Complete for 70.29 ending Dec 2023. The system suggested adding a new XFI Complete option, so the price decreased to 69.01. I thought it was some refreshment for my XFI Complete term, so I ordered it. After that, I got an em

Question

 • Billing

68

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Accepted Solution

Closed

Snowpiercer S3 Ep4 missing SD version

Hi, The TNT show "Snowpiercer" only has the (free) SD versions of episodes 1-3 and 5-7, missing episode 4. All 7 episodes are available in HD. This is true on my legacy cable box, but I also looked on a friend's X1 system and the same problem exists there ("Watch Options" only shows HD for this e

Question

 • On Demand

228

5

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xFi Gateway and Flex 4k Streaming Box did not arrive despite UPS delivery.

I received an email that my internet and flex equipment arrived today, however, I have checked everywhere and cannot find them. I believe they are either lost or stolen. Is it possible to get a replacement? And could I pick them up instead this time, to avoid the risk of not receiving it?

Question

 • Customer Service

23

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Accepted Solution

Closed

Local area power failure issues

In the last few days / storms I have had some 10-15 minute local area power outages. Modem, Firewall, switches, Voip boxes (2) and AP's are on UPS and continue to function during the power outage.   The XFinity internet connection to the modem does not appear to work during the power fail

Question

 • Customer Service

53

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Accepted Solution

picture and volume freezing, help

It happens spiritic, but when watching any program or channel, the picture will freeze, and volume gets cut out. Reminds me of the old dial up and buffering. I've tried restarting, refreshing and unplugging, nothing seems to help

Question

 • Channels and Programming

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0

Accepted Solution

Closed

$300 Gift Card Disappeared

I was supposed to get a $300 gift card for signing up for Xfinity internet and bringing over my number from a different carrier; however, when I checked the website today the $300 gift card disappeared. I would please like my gift card and I have multiple screenshots from when I chatted with various

Question

 • Customer Service

161

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Accepted Solution

Forwarding email as an attcahment

I have received spam email impersonating a legitimate business and want to forward the email as an attachment to their security department. I don't want to save the email on my home machine, I'm afraid of the attachment. Outlook has this function and use it ay work to forward spam emails to our se

Question

 • Email

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