***Updated 9/1/2026*** You can pay your bill online using Apple Pay in the Safari web browser with a compatible Apple device. To use Apple Pay, you must first add a credit or debit card to your Apple Wallet. How to pay your bill using Apple Pay Go to customer.xfinity.com/#/billing/payment in the Saf

***Updated 4/22/2026*** Using a VPN connection with Xfinity Internet is just one of the many benefits for Comcast customers. All xFi Complete customers can enable Advanced Security on the go through the Xfinity app and benefit from safe browsing and data protection (Xfinity VPN). Advanced Security o

***Updated 5/5/2026*** This article explains how to manage the Xfinity WiFi hotspot on your home Xfinity Gateway and where it can be used. Your gateway broadcasts an extra WiFi network called “xfinitywifi.” This network creates a hotspot right in your home. This hotspot is separate from your private

***Updated 9/2/2026*** ***Created by our Community Experts*** If you are eligible for a rewards card, check the status here: https://xfinityincentivetracker.com/ Use your account number, it will show a time line that tells you how close you are to receiving your rebate. If for some reason the on-lin

***Updated 8/17/2026*** Xfinity Home Security is a total home security solution with professional monitoring and advanced technology It's installed by experts and powered by WiFi from Xfinity. Go to Xfinity Home to learn more. What you'll get Xfinity Home Security comes with different equipment opti

***Updated 8/17/2026*** Learn how to use your Xfinity Home touchscreen to pair a camera in your Xfinity Home system. What you'll need Xfinity HomeThe complete kit for the camera you want to installAccess to your security router or gateway deviceAccess to your touchscreenYour Master Keypad Code Diffi

***Updated 8/17/2026*** Learn how to prevent false alarms in your Xfinity Home system. False alarms can pull first responders away from real emergencies, cost you monetarily through fines from local authorities and create a public nuisance. Keep these tips handy to prevent false alarms in your Xfini

***Updated 9/2/2026*** Learn how to use the Xfinity Home app to add, change or disable the Thermostat schedules that automatically keep your home temperature just where you want it. Have a Carrier Cor, ecobee or Nest Thermostat? Xfinity Home Thermostat schedules don't work with Works with Xfinity Th

***Updated 4/28/2026*** If you use a third-party email application (Outlook, Apple Mail, Thunderbird, etc.) through a POP connection, you're now required to use a secure mail server. You can no longer utilize POP Port 110. This will help you better protect your email and Xfinity credentials from bei

***Updated 8/19/2026*** If your touchscreen is frozen, you can restart it by removing the power and battery. Most often, this fixes the issue. What you'll need Xfinity Home touchscreen.Phillips-head screwdriver (for some models). Restart TCHT2AA0 Touchscreen Remove the stand.Take out the battery.Unp

***Updated 9/1/2026*** We know there are times when you may need to change the ownership of an account. For example, you may need to handle the account of a family member or friend deployed in the military, or your roommate may be moving out. We’re here to help — just contact us. In the event of an

​ ​***Updated 9/2/2026*** ​ ​ ​***Created by our ​​ Community Experts​​***​​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​​Don't panic! A crazed Comcast technician hasn't lost his/her marbles. The line is known as a​​ ​​drop. ​​Temporary​​ ​​drops are typically orange. Techs will sometime run temporary drops so cus

***Updated 9/3/2026*** Manage people with the Xfinity app Learn how to organize devices by people and manage Family Settings, including screen time limits, screen time details, schedule pause, pause controls, and safer browsing controls. WiFi tab Primary and Manager users can organize connected devi

***Updated 8/17/2026*** Learn how to manage your Xfinity Home system using the touchscreen – the control center that offers simple touch navigation and an easy-to-use interface. Arm and disarm your system, view live video from your cameras, change settings on devices such as Lights and Thermostats,

***Updated 7/6/2026*** Watch your favorite Amazon Prime Video content directly on Xfinity X1 or Xumo Stream Box from Xfinity devices! To access the Prime Video app on these devices, you’ll need: A compatible X1 TV Box (RNG150 and Pace XG1v1 models are not supported) or Xumo Stream Box.Xfinity Intern

***Updated 4/24/2026*** Ready to get started using your Comcast.net email? No problem. Our Xfinity Email website comes set up and ready for you to use. But if you prefer using an email program instead, these settings will have you up and running in no time! Please note: Using third-party email progr

***Updated 5/5/2026*** Xfinity Gateways give you strong WiFi, fast internet, and easy control of your home network. Older models use two bands (2.4 GHz and 5 GHz). The newest model (XB8) adds a third band (6 GHz) with WiFi 6E for even faster speeds. To learn more, see Overview of Xfinity Gateways. I

***Updated 9/2/2026*** There are many convenient ways to pay your Xfinity bill. Regardless of the status of the services at your address, you can sign in to your Xfinity account to view and pay your bill online. You can also chat with Xfinity Assistant or use the Xfinity app for mobile devices, whic

***Updated 7/15/2026*** Whether you're new to Xfinity or a long-time customer, the Xfinity app makes it simple to manage your services, stay connected, and get support — anytime, anywhere. With the Xfinity app, you can: Get 24/7 real-time support for quick troubleshooting.Check for outages and get i

​ ​***Updated 8/30/2026*** ​Question​ ​ ​​ O​​ur voicemail indicator on our home phone is perpetually on even with no messages. Needs to be reset or resolved please​ ​ ​​ ​​ ​ ​ ​​Answer​ ​ ​ ​***Created by our Community***​ ​ ​​ ​ ​ ​​1. Go Here: ​​https://connect.xfinity.com/voice/settings/voicema