What is happening with the outage in the Rincon Hill area of San Francisco? Internet stopped working yesterday afternoon and still out, more than 12 hours and the outage map does noteven show the area affected neither estimated time to fix. Please update!

Received an unsolicited email about a cancellation request that I did not initiate.

If I was charged for not returning equipment will they refund me once I do return it?

I’ve verified my military status with the Xfinity rewards and the page says I’m verified but there’s no change in my tier status. I read where it can take up to 10 days to complete, but it’s been over 30. Is there another step?

I am a 1Gb Internet and Cable TV customer. My Xfinity account was linked with Peacock.  Service was cutoff on 6/26 even though the email said I didn't have to do anything.  Tried going to rewards site to see if there was a promo code.  Site has just had spinning wheel for days (no ma

We currently have the older legacy cable boxes. We are receiving a msg via email and when trying to go to OnDemand that OnDemand and SVOD packages will no longer be available for us to use as soon as May 31st.  We are being instructed to update our equipment to X1 boxes.  From what I am s

Live streaming not available message says I need to connect to my WiFi but I am already on WiFi.

I am a Diamond member been with Xfinity for over 15 years home & business but it means nothing, a stranger with bad credit can walk in the store & get more than I can .I have gotten estimates from other companies for home and mobile & free phone that is much cheaper.    I have

I have a cancellation order ID: [Edited: "Personal Information"], which has been pending for almost two weeks now. My service has not been canceled, I haven’t received the final bill, and autopay is still active, set to charge me for this month. This situation is becoming frustrating and disap

Hello, recently for about 2-3 weeks now I have not been able to access my Xfinity rewards, even though about a month ago I was. I was a gold tier, and now when I log in it says “we are unable to provide you with awards for now. Your account is not eligible”. I didn’t change anything from the last ti

I see that I am eligible for free Peacock but after I redeemed the reward, I never got the email. When I went to the Peacock activation website it says I am not eligible.  Please don't respond with the template of how to redeem the free offer, as that is no help.  Please resolve my issue.

I am unable to find the fandango Wicked tickets offer on my rewards page. Any help on how to redeem this offer would be helpful. I am a diamond member and know the offer ends on the 6th and want to redeem before then.

I just received my new Samsung galaxy A-14's today and I am trying get in touch with someone who can help me get them activated.

I think I deleted the last post I made, but because you Xfinity guys like to see solutions, here goes. I bought my Xfinity mobile phone and had it activated Dec 12. I was told I would get a discount on my "residential" bill - cable TV, internet and landline - by getting the mobile phone with Xfinity

How to remove a dead Cable modem that appears in my customer.Xfinity.com/#/devices page? Under my devices page I have 2 cable modems listed in my Internet & Voice section.  To be clear neither is owned by Xfinity.  And should have only 1 listed (MTRL LLC MB7612)  - MTRL LLC MB761

Short version of the story: An Xfinity Assistant agent told me I needed a new modem. I bought a new modem and still had the Internet problem.  A tech came out and tweaked some Xfinity wiring at my house and the Internet was fixed. I should not be out the money for a new modem b

Have been waiting on a new tv box, page still says order in progress? Order # 2aab402e-240623062907393

Never received modem I ordered and can't find out how to track package.  

Apparently there are many of us with the same issue on wrongful Xfinity rewards tier. Today is October 9th, 2023. I hope your problem was fixed. I have the same one. We have been an Xfinity customer since 2001 (yes, like over 20 years) and a Diamond tier member for a very long time. We recently move

I have been trying to remove channels that I no longer use such as MGM+, Showtime, The Movies Channel, and Netflix from my subscription/billing. I have been unable to change my plan as my rates continue to go up without warning. This has been taking up hours of my time to figure out how to change/al