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ANSWERED: How to Set Up Your Comcast Email Address with an Email Program

Ready to get started using your Comcast.net email? No problem. Our Xfinity Email website comes set up and ready for you to use. But if you prefer using an email program instead, these settings will have you up and running in no time! Please note: Using third-party email programs to access your Comca

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ANSWERED: How to Self Install and Activate Your Internet Equipment

Activate an Xfinity Gateway or third-party modem with the Xfinity app Learn more about activating your Xfinity Gateway or an approved customer-owned third-party modem using the Xfinity app. You can activate an Xfinity Gateway or an approved customer-owned (third-party) modem using the Xfinity app. A

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ANSWERED: How to manage users and permissions on Xfinity accounts?

As an Xfinity customer, you can give others the ability to access your account and take certain actions. Account owners or primary users can decide who has access to an account and what they can do, including things like paying your bill, adding or canceling Xfinity services and accessing Xfinity ap

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ANSWERED: Comcast Modem Wireless Gateway Device/Feature Comparison

Xfinity Gateways are all-in-one devices that deliver internet and voice connectivity, whole-home WiFi coverage, network security, control and speed for the ultimate connected experience. General features of our latest devices, the Xfinity Advanced Gateways, include: Secure wireless home network with

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ANSWERED: How to upgrade your devices when you receive an upgrade letter from us?

Over time, internet and TV equipment needs to be updated to keep up with the latest technology. If you need assistance troubleshooting your Xfinity Internet or TV service, visit the Xfinity Internet and WiFi connection troubleshooting and what to do if your Xfinity TV and Internet is out. Ways to re

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ANSWERED: How to turn off/on your Xfinity Wifi Networks

This article explains how to manage the Xfinity WiFi hotspot that’s available on your residential Xfinity Gateway and where it can be used. Your Xfinity Wireless Gateway broadcasts an additional “xfinitywifi” network signal, creating an extension of the Xfinity WiFi network right in your home. We de

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ANSWERED: How to access the Xfinity app

Using the Xfinity app Learn what you can do with the Xfinity app. You can download the latest version from Apple App Store or Google Play. Eligibility The Xfinity app is available for all Xfinity Voice, TV, Mobile, and Internet customers(not including Xfinity Prepaid Internet service). Depending on

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ANSWERED: Troubleshooting Gigabit Internet Speeds

​***Created by our ​​ Community Experts​​***​ ​ ​ ​ ​ ​1) Directly connect to your modem via ethernet. ​ ​Restart your modem everytime you plug in a new device.​​It's a good time to replace your Ethernet cables; Cat6 preferred.​​If your speeds are good, concentrate on router/networking issues.​​If t

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ANSWERED: Got an Xfinity orange cable in your yard?

​ ​ ​ ​ ​***Created by our ​​ Community Experts​​***​​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​​Don't panic! A crazed Comcast technician hasn't lost his/her marbles. The line is known as a​​ ​​drop. ​​Temporary​​ ​​drops are typically orange. Techs will sometime run temporary drops so customers don't need to w

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ANSWERED: How to make a payment to your Comcast account.

There are many convenient ways to pay your Xfinity bill. Regardless of the status of the services at your address, you can sign in to your Xfinity account to view and pay your bill online. You can also chat with Xfinity Assistant or use the Xfinity app for mobile devices, which now accepts Apple Pay

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ANSWERED: Can I buy my own DVR or cable box?

Cable operators purchase TV Boxes from TV Box manufacturers that they then rent to their customers. While these boxes are generally not intended for retail sale to consumers, some of the boxes find their way into the marketplace (lawfully or not) and are sold by resellers to consumers ("off-market T

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ANSWERED: How to stop unwanted calls to your Xfinity Home Phone

Xfinity Voice Spam Blocker controls and settings Identify and stop unwanted calls with Xfinity Voice Spam Blocker, so you only talk to the people who matter. Control is put into your hands as you choose which types of calls you want to block and which to send to voicemail, helping put an end to the

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ANSWERED: How to Program Your Xfinity X1 Remote for TV and Audio Control

You can program your Xfinity Voice Remote to work with your TV and audio/video (AV) receiver, like a sound bar and other pieces of audio equipment. If you have Xfinity X1, Xumo Stream Box from Xfinity, or Xfinity Flex, follow these steps to pair the remote with your TV Box — you can even control it

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ANSWERED: How to Manage (Enable/Disable) Your Xfinity WiFi Hotspot

​​This article explains how to manage the Xfinity WiFi hotspot that’s available on your residential Xfinity Gateway and where it can be used. Your Xfinity Wireless Gateway broadcasts an additional “xfinitywifi” network signal, creating an extension of the Xfinity WiFi network right in your home. We

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ANSWERED: How to Personalize and Control Your Home Network with Xfinity xFi?

This article provides details on the device personalization and control features available with the Xfinity app. For more information, see our Xfinity app overview article. For troubleshooting tips, see troubleshooting WiFi connectivity. For information on people settings, see managing people in xFi

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ANSWERED: Top 10 Internet Security Tips from Xfinity

Help secure your devices, your personal information, and your family against online threats with easy-to-use internet security tips. Print a copy for easy reference. The risks are real, but the solution is clear. Security tips SOCIAL ENGINEERING Don’t be fooled by social engineering. Social engineer

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ANSWERED: What is MLB EXTRA INNINGS and how to get it on Xfinity?

​ ​​ ​Catch out-of-market games with MLB Extra Innings. Get live scores and advanced stats right on your TV with Xfinity X1 along with access to MLB.TV to stream every out-of-market game live or On Demand on your favorite devices.What you'll need You'll need the following to purchase MLB Extra Innin

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ANSWERED: Canon printer scan to email configuration

​***Created by our​​ ​​Community Users***​ ​ ​ ​I am sure that people will run into this. On the canon image CLASS MF8300C also known as mf8380cdw, it took me some time to figure out how to get scan to email working. Summary is to change the SMTP port to 587 and use your smtp auth set to your Comcas

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ANSWERED: Where to seek Malware Removal Assistance

​***Created by our ​​ Community Experts​​***​ updated - 08/29/2024 ​ If you think your computer is infected. The first thing to do is scan your computer completely with your Antivirus and Anti Spyware programs. Be sure to save the logs. They are valuable if further help is needed.​ ​ ​ ​ ​​Communiti

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ANSWERED: How much energy do Xfinity set top boxes use?

Comcast is committed to creating the sustainable devices of tomorrow. In 2013, we joined with other leading, multichannel video programming distributors to launch a historic TV Box energy conservation agreement. As part of our commitment to sustainability, we provide regular updates to CableLabs reg

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