I'm trying to connect a NAS to my XB8-T router, and there is no connection. I tried all four ports, and I did a factory reset on the modem.  It's not in bridge mode.  Only one of the ports has any lights on, and it's a solid green light that doesn't change.  I also tried connecting m

I've taken over my elderly parents' Xfinity account and I noticed that they have a recurring fee on it for two unreturned TV boxes. They have no idea where these boxes could be as they believed they'd returned all of the ones they leased when they cancelled their TV service years ago.  Is ther

We have been suffering with the internet for 2 months now. 2 technicians, replaced devices, replaced cables in-and outside. The problem is the same: The speed is 115% for a while (10-15 min)than suddenly 0. We cannot work, cannot use our Netflix, Disney, Youtube! We are really upset now.

Hello, we had our power restored on Sunday and have not yet had internet service restored. On Tuesday night I called the 1800 number and got an ETA of 9:20PM that night but we still do not have internet service (calling now only gives the ETA as "as soon as possible"). Would it be possible to let m

All local channels stopped working on streaming app on roku and on Android phone.... 3 days ago. Reset, Uninstalled and reinstalled and same outcome

I recently upgraded my account to the More Sports for the NFL redzone etc. However, it says I should also receive the Big 10 network. When I click on the BIG 10 network and the SEC network in the guide it says it requires a subscription. Can you advise?

Hi. Yesterday, I upgraded my home internet plan, now I am supposed to have 2g download and up to 300mbps upload. My upload speed is 2100mbps which is great. However, my upload is between 40-41 mbps. I restarted the modem and did the diagnostic tests. Modem: Arris Surfboard S33 Router: Orbi 960

I spoke to 1 rep a few days ago to help change my plan. I have the chat saved, and he sent me a text link to accept the changes; which I did.  I never got anything further, and it never changed in my account. So I contacted support against a few days ago, and they said they saw nothing in my

Hi I tried to log onto my email but can't connect to the IMAP server. I can send out email, however.  I can also use webmail.  Is anyone else in the TN area having IMAP issues?  I also tried to ping the IMAP server; it timed out. Thanks KT

My internet has been slow for about three months. It’s supposed to have a download speed of 500 Mbps, but I’m consistently getting 20-30 Mbps, and sometimes even less than 1 Mbps. Comcast has sent several technicians to inspect my home, and each one has identified the issue as a problem with the cab

please help! I am trying everything to turn advanced security setting on! Idk what is wrong! It just stays turned off!

I have been having intermittent signal issues with lower-than-expected internet speeds. I've checked the cables, and restarted every piece of Xfinity equipment in my home multiple times. Earlier on Wednesday, I chatted with an agent and explained my issues and had a scheduled appointment for a field

Why is it so hard to just a channel or find out how much it costs?  The message comes up to go to xfinity.com and shop upgrade but it doesn't exist and chat is an endless loop.  Should be able to browse and cancel/add any channel.  If it is part of a different package then show that too.

I can see all my Xfinity email folders with their emails on the mail server. I need to know if I UN & REinstall the Apple email app will I lose all the folders and associated emails in them    Will I NOT see any of them after I REinstall the Apple email app?   Apple tech supp

I have been getting an error 500 for the past few days on my roku xfinity stream app. I have uninstalled and reinstalled to no avail.

Hello, I am dealing with a very annoying issue of the Xfinity XG1V4 K Cable Box resetting itself to a Video resolution to 480p even after going into the Video Preferences and setting the resoltion to 2160p (Best Available).   The configuration I am using is the XG1V4 connected to a Marantz receiver

Hi, I'm unable to activate my gift card I received this year. Also, when I opened it, the gift card has an expiration date of 10/23 but I received it this year. I want to use this gift card as it would really help.  Any assistance is appreciated.

I have a dual-SIM Nokia 6.1 that I wanted to add to our account as a line for my son. It should be able to handle any network but both IMEI numbers are not compatible, according to the Xfinity Mobile site and the technician I just spoke to on the phone.  I would like to understand why it isn't

Xfinity’s services, without exceptions, are generating errors. The APPS04233 is only an example. I Asked Xfinity’s useless Ask Xfinity, it did not allow entering an error code other than what was preselected, then it presented two types of error categories neither started with Apps. Xfinity’s techni

I already have internet with Verizon FiOS... I can't access the apps ony xfinity cable it says I need xfinity internet to use it... Do I need xfinity internet to use the apps like peacock.. netflix.. Hulu ETC...