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user_za5vnc
1st Topic

3 Messages

Saturday, September 14th, 2024 12:58 PM

Closed

Gift card Activation

Hi,

I'm unable to activate my gift card I received this year. Also, when I opened it, the gift card has an expiration date of 10/23 but I received it this year.  I want to use this gift card as it would really help.  Any assistance is appreciated.

Question

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Updated 

9 months ago

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1

0

Accepted Solution

XfinityOrlandoM

Official Employee

 • 

2.1K Messages

9 months ago

@user_za5vnc

 Thanks for reaching out to us this link https://www.xfinityincentivetracker.com/faq has great information on how to redeem your virtual prepaid gift card. Let me know if this information is helpful

3

0

user_za5vnc

3 Messages

No. I've already tried this,  that's why I was coming here. I've been trying that because the auto prompts don't understand I was sent a gift card that was already expired and I get an auto prompt that says " we are sorry, this card cannot be activated" 

Is  Xfinity just going to keep telling me to call the number or go to a link that tells me they can't help?

9 months ago

0

XfinityOrlandoM

Official Employee

 • 

2.1K Messages

Thanks for clarifying so it sounds like your order was put in before January of 2024 where we sent out the actual prepaid gift cards

 

 go ahead and send me a direct message I can fill out a ticket to get a new card re issued

 

To send a direct message:

Click "Sign In" if necessary.

Click the "Direct Message" icon in the upper right - it looks like a chat bubble

Click the "New message" (pencil and paper) icon just to the right of Conversations

Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

Type your message in the text area near the bottom of the window

Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service addres

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_za5vnc

3 Messages

I have done as requested. Please let me know once you have received this. 

9 months ago

0

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