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2022 Olympic Winter Games
Comcast is proud to bring you all the excitement and inspiration of the Winter Games through a new, simplified viewing experience available across our entertainment platforms. Available on Xfinity X1, Xfinity Flex, and XClass TV, the experience will feature a comprehensive Olympics hub making it eas
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Channels and Programming
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ANSWERED: What is Xfinity Home?
What's Xfinity Home? Xfinity Home is a total home security solution that includes professional monitoring and advanced technology, all installed by experts and powered by WiFi from Xfinity. Named the Best Professionally Installed Pro Protection System by CNET. "A robust, well-thought-out system that
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Home Security & Control
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ANSWERED: Obtén tu menú X1 en español (How to get your X1 menu in Spanish)
Cambio del idioma del menú de X1 a través del menú de Configuración To get to Menu Language Settings: Presiona el botón xfinity en tu control remoto.Usa los botones de flecha hacia la derecha y flecha hacia la izquierda en tu control remoto para seleccionar el ícono de engranaje. Presiona el botón O
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TV
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ANSWERED: How to use Xfinity X1
Xfinity X1 is simply extraordinary! What is X1? X1 delivers the simplest, fastest, and most complete way to access all your entertainment on all your screens. Not a customer yet? Order Xfinity X1 and watch more of what you love in one place! With X1, you experience TV and internet together like neve
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TV
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ANSWERED: How to simplify your Xfinity WiFi
***Updated 5/5/2026*** Xfinity Gateways give you strong WiFi, fast internet, and easy control of your home network. Older models use two bands (2.4 GHz and 5 GHz). The newest model (XB8) adds a third band (6 GHz) with WiFi 6E for even faster speeds. To learn more, see Overview of Xfinity Gateways. I
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Internet
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ANSWERED: How to Update Your Xfinity Email POP Port Settings
***Updated 4/28/2026*** If you use a third-party email application (Outlook, Apple Mail, Thunderbird, etc.) through a POP connection, you're now required to use a secure mail server. You can no longer utilize POP Port 110. This will help you better protect your email and Xfinity credentials from bei
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Internet
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ANSWERED: How to lower your Comcast bill?
Question Can you please help me lower my bill? I am a current customer and there does not appear to be any "deals" available for current customers. Answer ***Created by our Community Users*** Regarding promotional discounted offers, Comcast offers what they call "Promo Pricing" for the first 6 month
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My Account
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ANSWERED: How to change your Comcast billing date
Are you an Xfinity Home, Internet, TV, and/or Voice customer and need to change the monthly due date for your bill? You can do so online from your account. Read below to get started. At this time, Xfinity Mobile customers can't change their monthly due date. Eligibility and key reminders To be eligi
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My Account
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ANSWERED: How to reset a frozen Xfinity Home touchscreen?
Learn how to resolve a frozen screen issue when using an Xfinity Home touchscreen. What you'll need Xfinity HomeThe Home Station or touchscreen with a frozen screenPhillips-head screwdriverReset Xfinity Home Station Carefully place the Xfinity Home Station face down and remove the stand by gently pu
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Home Security & Control
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ANSWERED: How to get iHeartRadio on Xfinity X1
iHeartRadio is now available on your Xfinity X1 TV Box! The iHeartRadio app on X1 allows you to listen to music from your favorite artist radio or from more than 800 live radio stations over a range of genres, including Pop, Country, Hip-Hop, R&B, Alternative, Rock and more. To use the iHeartRadio a
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TV
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ANSWERED: Changing the Descriptive Audio default language on Xfinity XR2 Remote
***Created by our Community*** I have had the RNG 150N cable box and the Xfinity XR2 remote. For only a short period of time, and I thought the box had a mind of its own, as several times, it had changed to Espanol, with the Video Descriptive Service mode being activated, [seemingly] without doing a
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TV
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ANSWERED: How to upgrade your devices when you receive an upgrade letter from us?
Over time, internet and TV equipment needs to be updated to keep up with the latest technology. If you need assistance troubleshooting your Xfinity Internet or TV service, visit the Xfinity Internet and WiFi connection troubleshooting and what to do if your Xfinity TV and Internet is out. Ways to re
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My Account
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ANSWERED: What to Do If You Can't Make Calls with Your Xfinity Voice Service
What to do if you can't receive calls with your Xfinity Voice service Here are a few solutions to try when it appears your phone service isn’t working. Troubleshooting tips If you're having trouble receiving phone calls with your Xfinity Voice service, try whichever of the following steps applies to
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Phone
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ANSWERED: How to Export/Import NSS Identity Safe Data
***Created by our Community Experts*** EXPORT Identity Safe Data If you use Identity Safe, before you uninstall NSS you will want to go into Settings > Identity Protection > Log into Identity Safe by clicking on Configure (if not already logged-in) You will
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Internet
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ANSWERED: Getting Started with the Xfinity Home Touchscreen
Learn how to manage your Xfinity Home system using the touchscreen – the control center that offers simple touch navigation and an easy-to-use interface. Arm and disarm your system, view live video from your cameras, change settings on devices such as Lights and Thermostats, and much more. What You'
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Home Security & Control
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ANSWERED: How to contact Comcast?
***Created by our Community Experts & Community Users*** The Xfinity Forums are a peer-to-peer help community. This means that you are mostly talking to other paying customers just like you. There is an outstanding team of Official Employees assisting in these forums, but they are primarily here to
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My Account
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ANSWERED: Where to find the SEC Network or the SEC alternate channel(s) in your area?
Two of ESPN’s streaming networks are available on Xfinity X1 and Xumo! ESPN3 and SEC let you stream more than 5,000 sporting events annually, including more than 150 NCAA college football games, international soccer matches, Grand Slam tennis, NCAA basketball, and more. Xfinity X1 TV Boxes: We offer
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TV
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ANSWERED: How to pair an Xfinity Camera from the Touchscreen
Learn how to use your Xfinity Home touchscreen to pair a camera in your Xfinity Home system. What you'll need Xfinity HomeThe complete kit for the camera you want to installAccess to your security router or gateway deviceAccess to your touchscreenYour Master Keypad Code Difficulty Medium Pair a came
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Home Security & Control
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ANSWERED: Xfinity Stream Minimum Requirements
Learn the minimum requirements for the computer hardware, OS, and web browser you'll need to use the Xfinity Stream portal successfully. If you want to see minimum system requirements for the Xfinity Stream app on mobile devices, smart TVs, or TV Boxes, see Xfinity Stream app minimum system requirem
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Mobile Apps
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ANSWERED: How to improve your Xfinity Wifi
***Updated 5/17/2026*** Many things can affect your WiFi connection. If your WiFi isn’t working well, try these steps: Use the Xfinity app to troubleshoot.Chat with the Xfinity Assistant on your computer.Try the tips listed below. Customers who rely on non-verbal communication have access to dedicat
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Internet
