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I have been trying to get the new SB8 router. Call in April and they said they would mail it to me. They sent me a SB7 router which I already have. Call support and they said they will send me the correct router. Again they sent me SB7 router. I call support again and again they shipped me a SB7 rou

Question

 • Customer Service

63

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Internet + TV outage more than 2 days

Hi, my zip code is 02343. Our service has been outage for > 2 days and no updates . Everywhere else in the town has service except for my street. Could you please help? Thank you

Question

 • Customer Service

62

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Change plan to internet only

Hello, I would like to change my current plan to internet only since we do not use the voice portion and no longer want the TV portion of our plan. I tried making the desired adjustments online and used the support chat function but was unable to make these changes. Could I get a representative to c

Question

 • Customer Service

61

1

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Closed

low hanging wires

Have contacted Xfinity on four separate occasions (since Feb 15, 2022) regarding low hanging wires across my driveway (going to neighbor's home). Wires are low enough to touch and are impeding traffic. Appointment was allegedly scheduled by a Stephanie Wampler for 2/21. (No show by Xfinity). Placed

Question

 • Customer Service

75

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About my iPhone13 PM 1TB Order. Please send it before the promised date this time Xfinity Mobile!

[Edited: "Inflammatory"] I ordered on the 9th of October and was due to receive it on 11/5. By the way... I didn't receive the item, so I asked the Agent, and they gave me three promises that they couldn't keep. yes right The agent promised me that it would be delivered by 11/13. And no news fro

Question

 • Customer Service

45

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Billing Problem

I recently moved to the new place and kept with xfinity. I payed a bill that was originated from my previous address (Services from Jul 24, 2021 to Aug 22, 2021) on August 9th. However, I got another bill that is for new address (Services from Jul 30, 2021 to Aug 29, 2021). I understand the fact tha

Question

 • Billing

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Orange cable in my yard

Early this morning I found an orange cable out in my backyard.

Question

 • Customer Service

21

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Accepted Solution

2-year-old bought a movie accidentally

Hi, My son just grabbed the remote and kept hitting the enter button which leaded to a purchase of a movie on demand. Can I ask for a refund? I just set up a purchase pin but not able to cancel this purchase. May I ask for help here?

Question

 • Xfinity Stream Website

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BIlled after Cancellation

I paid the bill for the billing period ending march 6, and then scheduled a service shutoff for the 28th of february and turned in the equipment that day. Today I recieved a bill for the next billing period, which should not have happened.

Question

 • Billing

136

4

Accepted Solution

Stream App stable enough to replace wireless boxes

I just discovered the Steam App and realized it could take the place of 2 of the wireless STBs I’ve been using. I have struggled with the STBs getting the XRE-10007 every day on the first launch. I even got an Xfinity X1 gateway but since I am using it in bridge mode the issue still persists.

Question

 • X1

36

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0

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Another account linked to ours

Has anyone else had this problem? Our family email is the mashup of my husband and my names. I also have a secondary account. After 6 years of having our family email address, someone joins Xfinity with that last name. We start getting connection notices. I look at our account and a woman in Housto

Question

 • Sign-In and Account Management

36

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Xfi XB8 Gateway Delivery - No Status Updates

I recently upgraded to the Xfi XB8 modem/router, received an order# from Xfinity yet received no shipping updates, emails, tracking info, etc., I've called twice and each time I'm told my order was complete but yet I received nothing so they keep entering new orders.  I don't have confidence I

Question

 • Customer Service

60

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Changing Moving date and postponing delivery of equipment

I bought a house and was scheduled to move in on 7/13/22, so I had my self install kit scheduled to be delivered then. There was a hiccup with the closing date and now I won't be moving in until 7/23/22. Is there anyway I could change my delivery date to 7/23/22, or have it delivered to my temporar

Question

 • Customer Service

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Promotional plan ending, would like to extend

Hello, my promotional discount is expiring soon and I would like to extend it if available or look at similar options. Thanks.

Question

 • Customer Service

47

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Accepted Solution

No confirmation email and unable to access my bill/account settings

Hello, I signed up for Xfinity Internet just now but didn't receive any confirmation email for my service order. Every link (My Bill, Account Settings, etc.) in my.xfinity.com gives me the error "A communication error has occurred. We have been notified and are looking into the issue. Please try

Question

 • Sign-In and Account Management

24

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Account Suddenly Deactivated

Today my internet was deactivated without warning, my deposit returned (now it's in my credit balance), and my account deactivated. I haven't had any emails notifying me about any of this and the internet had been working fine before. I tried to log into the xfinity app, but it keeps sending me back

Question

 • Customer Service

169

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0

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Alternatives to the bill increase

Hello, Yesterday, I talked to a staff asking if there were any alternatives to the $23 increase I received for my internet-only subscription. He said no due to my subscription is the cheapest. Paying almost $80 bucks a months for only a couple devices seems excessive. Is there truly no other optio

Question

 • Billing

33

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My 4K DVR box was fried during a Firm Ware Update

The Xfinity technician could only provide a HD DVR. How can I get a 4KDVR box now?  Is there something better?  Who and how to get one, no one seems to know.

Question

 • X1

78

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Accepted Solution

all my work emails going to spam with Comcast customers

I have a non-Comcast business email (Exchange) which I use to bill my customers and have done so for many years. All of a sudden, this year, whenever I send an email to a customer with a Comcast account, it either goes to their spam folder or they don't receive it at all. I have never had this probl

Question

 • Email

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What happened to all the posts?

For the past few days, there have been very few new posts. Usually, there are several hundred. What is is going on? Has the site been down alot, or somehow blocking users from posting?

Question

 • Getting Started

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