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How am I charged for using a smartwatch with Xfinity Mobile? (Answered)
***Updated 6/8/2026*** With Xfinity Mobile, you can choose the smartwatch plan that fits your needs — whether you're bringing your own device or purchasing one from Xfinity. Choose the smartwatch data option that’s right for you Smartwatch Data Plan (Stand-alone) Smartwatch fee (Paired device) Cost$
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Xfinity Mobile
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Can I keep my current phone number with Xfinity Mobile or NOW Mobile? (Answered)
***Updated 6/1/2026*** Transferring (porting) your number is easy and convenient. You can bring your current phone number with you or transfer it later. You can bring numbers from all carriers, so you can stay connected without any hassle. Notes: Numbers can’t be transferred to tablets or smartwatch
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Xfinity Mobile
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Xfinity Password Guidance for Account and Information Security
As part of our commitment to our customers, we may at times require you to update your password for account protection. When resetting your password, be mindful of the following: The Primary account holder can request a mobile number or non-Comcast email address be added to the account for password
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Sign-In and Account Management
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How to Watch NFL Games This Season
The road to the Big Game on February 14, 2027 begins Wednesday, September 9, 2026 at 8:20 p.m. ET on NBC and Peacock, when the title-defending Seattle Seahawks will host the New England Patriots, for a rematch of Super Bowl LXI. This season, whether you’re tuning in via your cable provider, a stream
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Channels and Programming
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How to activate and troubleshoot Peacock Premium with Xfinity, NOW, or StreamSaver
Peacock Premium may be included with an eligible Xfinity service, NOW service, StreamSaver package, or Xfinity Membership benefit. You'll need to complete the Peacock activation process before you can use the included subscription. Table of Contents: Activation Existing accounts Linked account issue
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TV
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How do I pay my Xfinity Mobile bill? (Answered)
***Updated 6/3/2026*** By default, all Xfinity Mobile bills are set on automatic payment. This means we will automatically charge your card every month for the full amount owed on your bill. Your automatic payment date is always 20 days after your billing cycle closes. You can make a one-time paymen
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Xfinity Mobile
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National Football League (NFL) Network Agreement Signed, Content Restored
We signed a new agreement to carry NFL Network programming, including NFL RedZone. At this time, content has been restored, including any related Xfinity Stream and On Demand content. You should be able to access this programming as usual. Thank you for your understanding while negotiations continue
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Channels and Programming
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FanDuel Sports Network (FanDuel) removed from Xfinity TV
Media reports indicate that Main Street Sports Group (Main Street), owner of FanDuel's Regional Sports Networks (RSN), is preparing to shut down its RSN operations. This is because the broadcast rights for many of the teams FanDuel carried reverted to their respective team or league. As a result, Co
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Channels and Programming
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Angels Broadcast Television (ABTV) No Longer Available
Our agreement to carry ABTV regional sports network expired. As a result, the following teams’ local games are no longer available with Xfinity, including Xfinity Stream. Customers also won’t be able to choose “Xfinity” or use their Xfinity ID with the ABTV app. LA Angels (MLB)LA Kings (NHL) Note: N
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Channels and Programming
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ANSWERED: How to manage people with Xfinity app?
***Updated 5/4/2026*** Learn how to organize devices by people and manage family settings like Active Time Limits, Active Time Details, Downtime Schedules, and Parental Controls. For more, see how to use the Xfinity app. For tips on managing devices, see how to personalize and control your home netw
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Internet
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FIFA World Cup 2026™ on Xfinity overview
The world of soccer, all in one place. The FIFA World Cup 2026™ will be jointly hosted by the United States, Canada, and Mexico on the following dates: June 11, 2026–June 27, 2026: Group StagesJune 28, 2026–July 9, 2026: Knockout RoundsJuly 9, 2026–July 11, 2026: QuarterfinalsJuly 14, 2026–July 15,
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Channels and Programming
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Does your Xfinity Voice Remote seem unresponsive?
Recent overnight maintenance on some Xfinity X1 TV Boxes, may be causing some customers to have a hard time using their Xfinity Voice Remote. To fix this issue, you may simply need to unpair your remote and then re-pair it with your TV Box. For steps to: Unpair your remote, see Turn off pairing on y
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X1
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Free Movies Week 2022
Don’t miss the one-week chance to watch tons of the best movies, all for no additional charge. Free Movies Week is happening March 8-14th. Turn on your TV to discover what’s available and get started. Watch free movies from premium networks and subscription services as part of Free Movies Week, inc
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Channels and Programming
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How do I unlock my Xfinity Mobile phone? (Answered)
***Updated 5/31/2026*** Learn how to unlock your Xfinity Mobile phone so it can be used with another wireless carrier. Most of the time, your phone unlocks automatically within 48 hours of being paid off. Here are other unlock rules: Your phone must be activated for at least 60 days.The phone must b
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Xfinity Mobile
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How to: Direct messaging within the forum
To help maintain our forum design, we ask that you never send unsolicited/unwanted direct messages to any employee (even to the Xfinity Support handle) unless specifically asked to do so. You will only be able to send a Direct Message after you make a public post. To send a Direct Message on a deskt
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Guidelines
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eMTA Requirements for Your Xfinity Voice Service (Answered)
***Updated 8/31/2026*** To use Xfinity Voice, you'll need a compatible embedded Multimedia Terminal Adapter (eMTA). How It Works You can rent an eMTA from us, depending on your area, you may have the option to install the eMTA yourself or to have us install it for you. An eMTA used with Xfinity Voic
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Phone
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ANSWERED: What is Xfinity Home?
***Updated 8/17/2026*** Xfinity Home Security is a total home security solution with professional monitoring and advanced technology It's installed by experts and powered by WiFi from Xfinity. Go to Xfinity Home to learn more. What you'll get Xfinity Home Security comes with different equipment opti
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Home Security & Control
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ANSWERED: How to Use a VPN with Your Xfinity Internet Service
***Updated 4/22/2026*** Using a VPN connection with Xfinity Internet is just one of the many benefits for Comcast customers. All xFi Complete customers can enable Advanced Security on the go through the Xfinity app and benefit from safe browsing and data protection (Xfinity VPN). Advanced Security o
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Internet
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ANSWERED: What to Do If You Can't Make Calls with Your Xfinity Voice Service
***Updated 8/27/2026*** Here are a few solutions to try when it appears your phone service isn’t working. Troubleshooting tips If you're having trouble receiving phone calls with your Xfinity Voice service, try whichever of the following steps applies to you. Make sure your phone's ringer is turned
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Phone
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ANSWERED: How to filter the On Demand Menu on X1
***Updated 8/12/2026*** In certain On Demand menus included in the Xfinity X1 On-Screen Guide, you can filter and sort programs to narrow your choices or customize your view. Just follow the instructions below: Filter your X1 On Demand menu Press the xfinity button on your remote.Use the right arrow
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TV
