Return Equipment Question

Hi.

I need to return equipment but I am bedridden and the closest Xfinity Store or UPS is over an hour away. I have tried to print out a label but none of my equipment is listed on the returns site where they ask you to check off what you are returning.

I called your customer service and they said they would send me a box with a pre paid return label. Than I could schedule a UPS pickup.

I got the box, but the return label is not like other stores return labels. It is just a small 2" x 3" label pre affixed to the side of the box with a bar code on it. Nothing else.

Is this the actual return label or did I not receive it.

Responses

Accepted Solution

XfinityEmilyB

Official Employee

•

2K Messages

2 years ago

I definitely want to make sure you can return your equipment. Can you send me a picture so I can make sure it's the correct label? You can call 1-800-PICK-UPS to schedule the pickup.

2

0

J

JulianaMoon

2 Messages

@XfinityEmilyB Hi Emily. I contacted a customer service rep. It is not a return label. They are sending me a new box with return label.

Thankyou for your quick reply.

2 years ago

0

XfinityAnthonyT

Official Employee

•

1K Messages

Sounds good, thanks for double checking on that. Was there anything else we could help you with?

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2 years ago

Customer Service

JulianaMoon

Return Equipment Question

XfinityEmilyB

JulianaMoon

XfinityAnthonyT

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