Visitor
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3 Messages
Please bury my drop
We have the orange cable still above ground in our yard. The local utility company has already come to mark our yard for any lines. We are currently unable to mow the yard in areas because of the cable. Can we get this burial expedited?
Accepted Solution
CCFelicia
Problem Solver
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311 Messages
2 years ago
Hello @user_2f0eea , and thank you for reaching out to us immediately regarding the drop bury request, my team can begin the process of creating a ticket with our field team, and field team will contact you directly.
Can you please send our team a direct message [private message]:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
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