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Tuesday, July 9th, 2024 11:26 PM

Internet service

I had an appointment for a technician to come last Tuesday but no one ever came

Accepted Solution

Official Employee

 • 

1.1K Messages

5 days ago

 

user_r3dbvd We appreciate you reaching out to us over our Community Forums, and apologize about the missed appointment. Can you please provide a summary of your issue, so the Community can have an understanding of your concerns so we can help? 

 

2 Messages

My internet service has been dropping about 10 times a day. Sometimes for a couple minutes and sometimes for up to an hour. 

Official Employee

 • 

1.1K Messages

 

user_r3dbvd Oh, wow! That can be very frustrating, especially when so many of our customers rely on having solid internet service 24/7. Our team would be more than happy to have a look for you. Please send us a direct message. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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