user_r3dbvd We appreciate you reaching out to us over our Community Forums, and apologize about the missed appointment. Can you please provide a summary of your issue, so the Community can have an understanding of your concerns so we can help?
user_r3dbvd Oh, wow! That can be very frustrating, especially when so many of our customers rely on having solid internet service 24/7. Our team would be more than happy to have a look for you. Please send us a direct message.
To send a "Direct Message" message: • Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
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Accepted Solution
XfinityMartyR
Official Employee
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1.3K Messages
2 months ago
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