2 Messages
2nd Email Account missing from Email Page (signed into Xfinity)
6/23/24 - I logged into my Xfinity and clicked on the email. when it opened I could only see one email account. The second account is totally missing - inbox and ALL the folders that were under it? I attempted to add the account back in but I keep getting an error. then I thought I got the inbox set up but when I went to send a test email from my work account to the account, I received a message that the email isn't valid......How do I fix this?
Accepted Solution
XfinityJohnG
Official Employee
•
1.2K Messages
4 months ago
Thank you for reaching out to us here @user_niehe8. That is very strange indeed, and I will be happy to check on any issue with that service and address from here. Could you send us a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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