Sunday, June 23rd, 2024 7:16 PM

2nd Email Account missing from Email Page (signed into Xfinity)

6/23/24 - I logged into my Xfinity and clicked on the email.  when it opened I could only see one email account.  The second account is totally missing - inbox and ALL the folders that were under it?  I attempted to add the account back in but I keep getting an error.  then I thought I got the inbox set up but when I went to send a test email from my work account to the account, I received a message that the email isn't valid......How do I fix this? 

Accepted Solution

Official Employee


993 Messages

22 days ago

Thank you for reaching out to us here @user_niehe8. That is very strange indeed, and I will be happy to check on any issue with that service and address from here. Could you send us a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

2 Messages

thank you I just send a message to above 

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