Thursday, August 17th, 2023 3:27 AM


DFPLN4000 - Cannot add Unlimited Data

Trying to add Unlimited Data, but keep receiving the DFPLN4000 error. Is this option still available?

Accepted Solution

Official Employee


1.2K Messages

11 months ago

@chazprimo Thank you so much for your post on the error message you are getting while trying to add unlimited data to your plan. We definitely still have unlimited data options available! Thank you for letting us know you are running into this error. 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message

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