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Change order
I would like to change for my gateway to be changed from being delivered to pick up in store
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Customer Service
Printer connects through Ethernet and usb fine. Wireless is the only thing that doesn’t work. Was working on the xb6. My modem setup is just the XB7, no pods, no other router. I have Ethernet to a windows 10 PC and Ethernet to a Verizon cell t
Manual IP Issue With the New XB7 Router?
The new Xb7 has well documented issues with slightly older printers, they don't work on the XB7 wirelessly, you can see some of the threads I linked about this issue below the images. The Xb6 router works just fine though before we upgraded, and people end up having to switch back to the Xb6. My pri
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@user_01337d An FYI. If you do hang a separate / standalone router off of the Comcast rented gateway device, then you'll need to put the gateway in to bridge mode so that it acts only as a straight / plain vanilla cable modem (no routing / WiFi f
IPv4 to IPv6 changes
As a residential customer, I have a computer that I could sign into from the public side of my Linksys WiFi router. However, a few days ago, Comcast changed my public IP address from IPv4 to IPv6. Everything is working except my ability to access my LAN from the public side of my router. Linksys say
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XG1v4 DVR and Xi6 wireless are the two 4K boxes from Comcast. Xi6 requires the Xfinity router.
4k capable cable box
Purchased new TV with 4k capability but still only shows 1080/60Hz through my current cable box. Is there a 4k capable box and how do I get it. I can't reach a human being in customer service to save my life¡
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@XfinityMarcos yes this is my primary username, I am using the gateway and bridge mode was disabled
Port Forwarding
when i click on Advanced > Port Forwarding in the gateway i reach this page and when i go WiFi > View Wifi equipment > Advanced Settings > Port Forwarding in the app i reach this page
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I did not wake to beacons. Ill be bridging the gateway to a router. Hopefully this works.
My Helium miner is blocked by Xfinity
Hello I had my Bobcatminer running for 3 months with no issues and now Xfinity keeps blocking traffic to my device when I approved port forwarding for Port 44158, firmware updates, ports 22 and 443 open Outbound. My bobcatminer is relayed all traffic to my miner is blocked stating malicious
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It doesn’t work like that, you’ll only have Comcast phone service out of the tel ports of the gateway
Connecting the Cisco 7281 IP Phone to Xfinity gateway router? Setup steps for phone?
I have an Xfinity gateway router. I have Internet, TV, and telephone service. I already have a line connected from the RJ-11 POTS port on the gateway to the RJ-11 jack on the wall. That all works. Now I want to also plug in a Cisco 7281 IP phone into the gateway router without disabling the POTS p
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X1 4k Box--Been trying to get one for over 6 months
As the title states, I have been unable to get a X1 4K Box. I have been to a couple of different Xfinity stores around my area and they were of no assistance. Also, when I upgraded to unlimited data, I was sent a new xFi gateway and allegedly was going to be sent the X1 4K box with it. However, I on
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X1
If you activate the gateway using the app, they will be grayed out… I have full access to mine
Cannot edit Xfinity XB8 gateway using 10.0.0.1
I cannot edit screens on my Xfinity XB8 gateway when I go to 10.0.0.1, log in as admin, click Connection > Wi-Fi > Edit 2.4 GHz (for example). All the fields are grayed out. For example, I cannot pull down the Mode list, much less change it. This worked two days ago. But not today
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@user_41df76. An extra splitter is more about supporting the gateway and TV box if there are limited coaxial outlets. If you only have internet you do not need an extra splitter unless you don't have a cable long enough to reach. Does it look like yo
Network Timeouts/Packet Loss
There was a recent network outage at our home. I believe there was an accident at a pole nearby. Since then, I have been noticing intermittent internet connectivity issues - ping timeouts and packet loss - that are affecting my internet connectivity. I have used the chatbot and
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3rd party apps useless on main box
I have 3 boxes (main one and two wireless boxes). 3rd party apps work great on wireless boxes and are totally useless on main box. I’ve called, I’ve reset, I’ve waited for signals, I’ve replaced multiple boxes (both in-store and sent to me) and 3rd party apps are still unusable on main box. &
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X1
@user_tjhg67 Have you tried updating the password using the admin page. If that doesn't work, log out of the app and then reset the modem to factory settings. Allow it a few moments to update the latest patches, then use the default wifi name and pas
Xfinity App Not Showing Wifi Option
I want to change my wifi name and password, but the xfinity app does not show the Wifi option at the bottom of the screen. I only have Overview, Services, and Account options. Even when I click services, wifi is not an option. I've also tried using the Admin Tool using my PC, and it will not allo
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The XG1v4 is a standalone box and does not need a modem to work. The Xi6's may be an issue as they use the XG1v4 tuners and DVR. The XG1 talks to the gateway via MoCA, and the Xi6's via Ethernet/WiFi. They typically will not work with a user-owned mo
Purchasing my own modem, problem with cable boxes?
I have an XB6 now and I was considering buying my own Arris T25 and TP Link router. I see on the Xfinity app my Arris XG1v4 4K cable box connects via Moca. It does not look like the T25 has Moca. Will this be a problem for watching cable on that box?My other cable boxes are the Arris Xi
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LAN - Wired Connection
I have an XB7 gateway. I want to use Wi-Fi for many hardware items in my home. I also want to use a wired connection for my work computer. When I plug in a LAN cable to the gateway it disables Wi-Fi. I need BOTH Wi-Fi and a hard wired connection. Everything I read online says I can only have one or
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Your Home Network
@Prettygurl I'm sorry to hear you're having an issue with enabling our advance security feature. You can turn on Advanced Security from the Security tab in the Xfinity app. It may take up to 10 minutes to fully enable Advanced Security. You will
Advanced security won’t turn on
Just got my router and advanced security will not turn on. When I enable it, it just kicks me back to the Home Screen and it still shows off.
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ANSWERED: How to turn off/on your Xfinity Wifi Networks
This article explains how to manage the Xfinity WiFi hotspot that’s available on your residential Xfinity Gateway and where it can be used. Your Xfinity Wireless Gateway broadcasts an additional “xfinitywifi” network signal, creating an extension of the Xfinity WiFi network right
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Internet
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ethernet cable
The yellow cable coming from the back of my Gateway to my computer hard drive is too short. Can some one tell me exactly what I need to replace it with a longer one and where would be the best place to purchase?
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Your Home Network
@Hemingray42 Yes i definitely looked into that. i want to save up for a top notch one that i can use for years. But in the mean time, What seemed to work was getting a new Gateway from Xfinity. Just setup the new gateway, connected all my devices ag
No Internet Access (DNS Issue?)
Let me start from the beginning. About a week and half to two weeks ago, my internet seemed to be getting slow because youtube videos would automatically change to the lowest resolutions, and when streaming movies every once and awhile the quality would drop then go back to HD. I didn't think much o
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@user_tabee8 - Thank you for joining the Xfinity Forum Community, and for choosing Xfinity! It's important to us that you're able to get the most out of your home network, and here are a few tips and tricks that can help as many factors can impact a
Low Upload Speeds
Hello, I am using an Arris S33 modem capable of achieving 2.5gbps symmetrical speeds, and approved for Xfinity higher than 40mbps upload speeds I have called and used chat room multiple times and been told over and over that there is a problem on Xfinity's end and they will fix the issue. Obviousl
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Happening with XB3 also. Has to be something Comcast has pushed out to gateways. Printer will connect to wireless network but doesn't seem to get valid DHCP assignment so it falls back to a 169.254.xxx.xxx address. Extremely frustrating. No new equip
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Got new Xfinity modem and now can't print over wifi with epson workforce 545
Got new Xfinity modem and now can't print over wifi with epson workforce 545. Prior to switching out to new modem epson printed with no issues. I've seen multiple post where people are having issues but I haven't found anything that works yet. From what I can tell there might be an issu
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