X1 4k Box--Been trying to get one for over 6 months

As the title states, I have been unable to get a X1 4K Box. I have been to a couple of different Xfinity stores around my area and they were of no assistance. Also, when I upgraded to unlimited data, I was sent a new xFi gateway and allegedly was going to be sent the X1 4K box with it. However, I only received the xFi gateway obviously. Can someone please help out with this please? Thanks

Responses

Tek

Problem Solver

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919 Messages

2 years ago

The support team can get you one here. They don't have the 4K boxes in the store anymore due to shortages.

They will mail you one.

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user_bryan1

Visitor

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8 Messages

2 years ago

Thanks for the response--How can I get in touch with support? Or what do I need to do to make this happen?

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CCShan

Official Employee

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443 Messages

Hi there! We received your DM and will be happy to assist there, going forward we do ask that after creating your post you please wait for an official employee to request your Direct Message prior to sending it so that your ticket can be created correctly and we can assist you in the quickest manner possible.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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X1

user_bryan1

X1 4k Box--Been trying to get one for over 6 months

Tek

user_bryan1

CCShan

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