1 Message
4k capable cable box
Purchased new TV with 4k capability but still only shows 1080/60Hz through my current cable box. Is there a 4k capable box and how do I get it. I can't reach a human being in customer service to save my life¡
1 Message
Purchased new TV with 4k capability but still only shows 1080/60Hz through my current cable box. Is there a 4k capable box and how do I get it. I can't reach a human being in customer service to save my life¡
BIslander
Problem Solver
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497 Messages
3 months ago
XG1v4 DVR and Xi6 wireless are the two 4K boxes from Comcast. Xi6 requires the Xfinity router.
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BIslander
Problem Solver
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497 Messages
3 months ago
Curious. If you unplug your wired box(es), do the Xi6s still work?
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BIslander
Problem Solver
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497 Messages
3 months ago
Interesting. Yes, maybe it's just a way to force people to use their router. Or maybe it doesn't matter after initial configuration. Only one way to test that and, as you've indicated, not worth doing yourself.
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XfinityAirelle
Official Employee
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2.5K Messages
3 months ago
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