Cannot edit Xfinity XB8 gateway using 10.0.0.1

@flatlander3​  wrote:

Firmware is crippled these days on Xfinity gear.  Most of the configuration functionality has moved to the phone app.

Thanks.  Yes, I suspect that my use of the Xfinity app to activate the gateway might be a factor.  That is why I deleted the app.

The phone app provides only very limited configuration of the gateway.  I need to modify parameters that the app cannot change, IIRC.

When the gateway is activated by a tech, I have full capability to view and change parameters by admin access to the gateway (10.0.0.1).

At least initially.

My last resort is to ask a tech to re-activate the gateway.  Then I might need to change some parameters again to fix a problem that prevents my old laptop from seeing the SSID.  (See "Wifi not showing up".)

But now I wonder, like your comment, if having used the phone app once put the Xfinity account into a state where it will usurp that control again after some time, perhaps within 24 hours.  :sigh:

If so, I would like authoritative confirmation of that.

The second-tier tech support people that I spoke with (I forget what they call themselves) don't seem to be aware of this "feature".

Neither did the onsite tech.  OTOH, he seemed to be more of a cable repair guy; limited internet knowledge.

And eventually, my truly last resort might be to set bridge mode and use a non-Xfinity router.  There might be additional benefits to doing that anyway.

But if that's the case, I might as well leave things as they are for now.  "Don't fix what ain't broke".

@flatlander3​

Firmware is crippled these days on Xfinity gear.  Most of the configuration functionality has moved to the phone app.

So, let me confirm:  do __you__ have this problem as well?  Does __everyone__ in this forum?

Does everyone find that they cannot edit their Xfinity gateway by going to 10.0.0.1 and logging in as admin?!

For me, that was not the case until just recently, when I replaced an XB7 gateway that we (Xfinity and I) thought might be the cause of intermittent wifi connectivity disconnects.

(In the final analysis, it probably wasn't.  :sigh: )

I believe the admin access problem occurred only after I used the Xfinity phone app, just last weekend.

@Jlavaseur​

If you activate the gateway using the app, they will be grayed out… I have full access to mine

Thanks for that confirmation.  Can you tell me how learned that?

That is what I thought.  And it is good to know that some people do have full access.  It is not a recent Xfinity policy change.

But the strange thing is....

After an on-site tech re-activated my XB8 -- I don't know how, but __not__ using my phone app -- we did have full access.

And I continued to have full access for at least several hours after he left.

(That was fortunate, because he failed to solve my invisible SSID problem.  __I__ finally fixed it by using 10.0.0.1 admin access to dumb down several parameters.  Later, I discovered similar suggestions in this forum.)

But two days later, I discovered I no longer have edit capability.

And if the past is any indication, I suspect that eventually I will not even be able to click Edit on the Gateway > Connection > Wi-Fi page so that I can at least see the details.

I did not use the phone app in the interim.  But I did mistakenly leave it running on my phone.  I did not force-stop and uninstall it until after the tech re-activated the XB8.

So, now that the phone app is completely gone, I'm thinking of calling tech support and asking them to re-activate the XB8.

My hope is that will restore full access to 10.0.0.1 admin functionality.  And it will "stick" this time because the phone app is gone and not running.

Whadaya think?