My Helium miner is blocked by Xfinity

@XfinityChristina

I dont see the response anywhere. What was the suggestion with the security? I am having the same issue as original poster. 

@user_12316d I reset my Xfi then deleted the port forwarding and put everything back again, so far it's not relayed but my miner hasn't earned anything in 24Hr. I put the port 44158/ UDP and created another port forward 1680/TCP hope it stays but not expecting much... hope this helps..

I am making like .01 helium a day now. Should be much more than that. I have a new modem and router coming Friday, gonna try that. Not sure if its the Helium network or what. 

I did read that Helium Network is partnered now with Dish. I wonder if Comcast is purposely nerfing Helium.

It's possible, I have 8 devices close to my area less than 4 kilometers away and I been online over 3 months and never witnessed anyone..I also tried 2 different antennas.. This is just ridiculous at this rate it will take me 5 year's just to break even. 

@Dwzcrypto I would like to look further into this if you are still having issues. 

I did not wake to beacons. Ill be bridging the gateway to a router. Hopefully this works. 

Hello @Zombone, thanks for taking the time to reach out to us on the forums and for letting us know what you have tried to resolve the issue. Did bridging the gateway resolve the issue you were experiencing or is it still happening?

@Zombone

Did it work? I'm still relayed after a week. I've done port forwarding, DMZ and disabled advanced security. Do you have a Comcast modem or do you own your modem? I'm thinking of ditching the Comcast modem in favor of a store-bought to see if that fixes the issue.

Did that work for you? I am having the same issue. 

@JeramyB I found resolution to the issue without needing to bridge my leased xfinity device.

These networking issues can be tough. Especially when it involves LoRa -> LAN -> ISP. I started my TS with security settings, then started looking for other potential issues I could fix. Following the steps below TCP 44158 was open on my public ip per yougetsignal. 

1. Reseve an ip for the device via the routers local ip in a browser

2. Use xfinity app to disable avanced security

3. Forward tcp 44158 to the device via the app

4. Back to the browser, move ipv4 security level to custom. 

Save all settings as they're applied. Restart the device after everything is done. Double-check hotspot is connected to the network, and verify the port is open at yougetsignal. 

Other changes I made involved mounting a 5.8dbi LoRaWAN antenna to my roof. No more miner in the window. This improved my witnessing greatly. 

The 4 steps above resolve the issue at the WAN connection. 

@user_cc9684 From my understanding no it cannot. You only open the port to the one device assigned to the IP you port forward. I could be wrong, good chance I am. haha but the TV box does not even connect through the internet modem so I would assume no one is hacking it.

Hey, @WereWolf757. Thanks for reaching our Community forums for assistance. I'm sorry to hear you are experiencing the same issue with your helium miner. Did adding the hotspot IP to the DMZworked? If not, we'd like to help.  

Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

some try ATT&T ?

if comcast is closing port move to other company

@WereWolf757 Did your miner start working? Mine finally did, I believe disabling advanced security and forwarding the port did it. My theory is it just takes time for the helium explorer website and the app to recognize your operating correctly. It took over a week for the website to update its status but the app said I was online several days prior. I came to this conclusion after analyzing my activity and others and determined I was getting paid "full rate" and not the relayed rate for almost a week prior to the website being updated.

@user_237df9 Did your miner start working? Mine finally did, I believe disabling advanced security and forwarding the port did it. My theory is it just takes time for the helium explorer website and the app to recognize your operating correctly. It took over a week for the website to update its status but the app said I was online several days prior. I came to this conclusion after analyzing my activity and others and determined I was getting paid "full rate" and not the relayed rate for almost a week prior to the website being updated. 

@JeramyB I have been stuck in replayed for a week now. How do I forward my port?

@user_9a4b4a the agent that answered my call told me to find another provider…is at&t any better? 

I have been having problems since the day i have received the miner 8 days ago. I was able to do the port forwarding and it says open when i check my ip address via portchecker.co and still my miner is being relayed. I have suspended the xfinity security after finding out that xfinity kept blocking the traffic to my miner.

I am not sure what else i can do to resolve my issues. I have sent to xfinity support yesterday and until now no one has answered me. 

@user_9a4b4a As a reminder, sending unsolicited Direct Messages to anyone (including Xfinity Support) is a violation of the Xfinity Forum Guidelines. If you are looking for individual support, please create your own post with as much (non-personal) information about the issue as you can. Otherwise, feel free to engage with the community to find a solution.

@user_9a4b4a Did your miner start working? Mine finally did, I believe disabling advanced security and forwarding the port did it. My theory is it just takes time for the helium explorer website and the app to recognize your operating correctly. It took over a week for the website to update its status but the app said I was online several days prior. I came to this conclusion after analyzing my activity and others and determined I was getting paid "full rate" and not the relayed rate for almost a week prior to the website being updated. 

@user_5dd688 What do you mean when you say "setting my xfinity" I understand the DMZ part. Would that be "Local Host" on my device list? Thanks in advance. I am hoping that you have the key to my issue!

@user_8abddc  Did your miner start working? Mine finally did, I believe disabling advanced security and forwarding the port did it. My theory is it just takes time for the helium explorer website and the app to recognize your operating correctly. It took over a week for the website to update its status but the app said I was online several days prior. I came to this conclusion after analyzing my activity and others and determined I was getting paid "full rate" and not the relayed rate for almost a week prior to the website being updated. 

Here is how I  solved it 

attach a good wireless router to the modem because xfinity wireless sux 

port forwarding in the wireless router

change xfinity modem to bridge mode 

@WereWolf757

Is it still working for you?  Does it still not say "relayed"?

Do you know if this worked for other people?

I have the Xfinity XB7-T Gateway.  Is this what you have? Or do you have an older model?  Or do you have a separate wifi router? 

Lastly...

"

1. You will need to reserve a static IP for your hotspot if you haven't done so already. Follow the logging into your router steps below to do this."

What are the steps?  Is there a link?

I logged into the 10.0.0.1 link in my web browser's search bar.  I think I reserved a static IP here.  Is this what you meant?  I also changed the "DHCPv4 Lease Time" from 2 days to forever.  What do you think?

Thank you so much!  I've been at this for days!! ugh lol

@WereWolf757​ Hi, thanks for taking the time to help the rest of us out. I got my bobcat about a week ago and their customer service is a joke. My problem is that my miner isn't recognized by my comcast gateway, or at least not that I can tell. I logged in to my gateway and there isn't anything labeled bobcat or miner or bobcat miner, in my devices. The light on my miner won't turn blue no matter what I've tried so far, it's always yellow/green (I can't tell what color it is exactly but it's either yellow or green). It has been red a couple of times during my many set up attempts. Anyway, I can't find the IP address for my miner. Do you have any ideas about how I can find it?

@user_ee67ce generally, if youre configuring a static IP its outside the dhcp range and the config is done on the device. Its better practice and easier to reserve an ip for a given mac address. This also tends to rule out ip conflicts. 

Do not dmz. Forward TCP 44158 to the device after the address is reserved. In the app disable advanced security, in the modems config page 10.0.0.1 set security level to custom. Save and restart. 

What does setting the security level to custom do? Also, if you just turn off advanced security doesnt it make your network vulnerable? How is this better than DMZ? The other day I saw IP's from other countries (China, etc) pinging the helium hotspot and advanced security blocked them. Also, just to be clear, the Reserved IP will not work in this case? Because I am in the same boat and have not found any other way to create a static IP other than making the device Reserved IP.

@mm__21​ Did you ever get your miner working? I've tried everything I could find on the internet and I can't get mine to go into bluetooth mode. Also, I've had my advanced security off for years and I'm not vulnerable because I have a VPN. They are pretty cheap and very effective.

@mjboh3 Good grief, how did you actually get your hands onto a FreedomFi?

@mjboh3 The entire network has been down for over 24 hrs. They've sent out over 10 emails in the past 24hrs about networks issues, I'm not online either according to the website you posted and as I look around on explorer.helium.com no one in my area is earning hnt at the moment.

I'm back and working! Just posted my solution below. I think it's easier than some of the proposed solutions. 

@WereWolf757 I got on the waitlist early and received it recently. Don't have any 5G gear-- just running a regular LoRa hotspot with it for now. 

@mjboh3 what was your solutions? I have tried everything that people are saying and still nothing. 

Good Grief Charlie Brown. I am following all the frustrated attempts to fix this issue, that I am having as well.

I will post here when I hopefully resolve this. I am on my final step hopefully. Everyone's suggestion was very useful.