I am receiving the message about every 15 minutes cable box blinks and then in about a minute the brodcast resumes. Have tried unplugging the cable box waiting a minute and plugging it back in. Everything is fine until the "message" appears again. Any Suggestions?

For whatever reason(s) Xfinity decided to drop MeTV on September 1, 2022. It used to be on channel 302 in the Portland Oregon area (I live in an area where it is impossible to receive OTA (over the air) television programming). It was supposed to be available on channel 1197 on September 13, 2022. G

So the X1 box was having 'internet troubles' last night (annoying). Eventually got things fixed. But happened to notice the light for the X1 connection on the router wasn't on. Seems that even though I've connected a hard line from the X1 box to my network, it seemingly connects by Wifi? I couldn't

Been on 3 live agent chats, 4 live agent calls. Nothing has helped. My Gateway is on, with a white light. I can connect to the internet with various devices. However, on the Xfinity App, the Overview tab says "Your home internet is offline," on the WiFi tab it says "You're offline" and to touch a bu

I got cable installed in August to replace DirecTV/DSL. The installer subcontractors cut my existing Centurylink phone/DSL line in 2 places, and told me to call Comcast about it. I called Comcast, but nobody ever came out or followed up with me. Centurylink charged me $95 to repair the line (apparen

My bill suddenly has xFi Complete and I need it removed. How do I direct message customer support?

I’m getting many old recordings of Law and Order from 2013 on BBC America. My program says only New and from NBC. I got 6 on one night. It is annoying.

Spent many hours troubleshooting a month-long intermittent Cable TV & Internet outage issue, and finally traced the problem to a bad (exterior) Xfinity 3-way cable splitter... if I take the bad splitter to an Xfinity store, will I be able to get a free replacement splitter?

Hello, I live in an apartment and the coax plug in for cable is in the living room but I want to move my router into my office. There is a phone plug in along the same wall in the office, so would I be able to just unscrew the plates and pull the coax wire and bring it to the office or would I have

I can not find the peer to peer chat icon. I have looked all over the email and can not find it,

I just signed up for Xfinity Rewards $1 movie rental with an expiration date of 9/1/2021. Is this reward for just one rental or for all rentals before the expiration date? I asked the question of a Xfinity chat agent Errol and he said it can be used multiple times until the expiration date - but I'v

I recently replaced the leased cable modem + router with a modem and router I purchased. When I attempted to connect the security system to the new router, I learned that I needed a "security router" for the security system. The security router is a Netgear WNR1000 which from what I can tell is noth

I click "Remove". I then click "Remove" again when it asks me if I'm sure I want to remove the device. The system confirms the device has been removed. However, I refresh the list and the device is still listed. This started happening in about mid July 2022. Can someone tell me when this issue may b

If the TV is turned off or the HDMI cable is unplugged, the picture does not return when turning the TV back on or replugging the HDMI cable. The cable box must be reset to fix the issue. This started a few days ago with no changes to the setup. Is this a know issue that may have occurred with a sof

Hello - I've encountered the same issue since yesterday. Disabling the Advance Security didn't work for me. Is there something else that I can try. I've been waiting for Comcast to call me. I can connect using the free wifi but not my personal, secure wifi. Thank you!

Talked to technical person about 2.4 GHZ WiFi connection for security camera. I show only the 5. He did not know which line was the 5 and which was the 2.4. After “figuring it out” he had me change the name for WiFi and PW. Went to connect the camera and my WiFi with a new name is 5 GHZ. now what do

I received a call yesterday about updating my router from someone identifying themselves as being from Xfinity . I was walking out the door so I asked them to call me back today. They did and said that they had been trying to send security updates to my router that were not going through. He had me

I have the flex box but am thinking about switching to Verizon 5g home internet because it's much cheaper. I was informed by 2 reps that if I do, the flex box will not work since I'm not using xfinity internet. Is that correct? If so, that is so wrong and should be allowed. Xfinity prices are too hi

tried activating it but the light didn’t turn white, went to the store and got a new modem. started when i tried to move the router from downstairs to upstairs. even after i tried to change it back downstairs it didn’t connect. needed to talk to representative, but it’s impossible. i can’t book an a

First observed about mid-April 2023During the workday the pings are within spec (lower than 20ms)Around 5pm pings exceed Xfinity performance specs (higher than 20ms)By 8pm pings are an unusable 80msRepeated support calls have yielded no resolution.Was given a "case" number today. [Edited: "Personal