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user_5b0fd4
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Expressive Exchange

Contributor

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149 Messages

Saturday, October 15th, 2022 9:19 PM

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peer to peer chat

I can not find the peer to peer chat icon. I have looked all over the email and can not find it,

Question

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Updated 

2 years ago

1.1K

4

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Accepted Solution

XfinityRay

Official Employee

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2.9K Messages

3 years ago

The icon should show on the upper right, @user_5b0fd4. It is below the black title bar where the white area starts and to the left of the Xfinity and bell icons on the upper right side of the page. You have to be signed in to see it. I am also going to send a chat message back from our conversation to see if you are able to maybe locate our conversation that way. 

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user_5b0fd4

Contributor

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149 Messages

@XfinityRay​ I did that and it took me to another support issue. I have a voice mail problem that several people are chatting with me. It would not let me put my 4K box question there. 

3 years ago

0

XfinityRay

Official Employee

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2.9K Messages

This will be in the same private messages that we are helping with the voicemail issue, @user_5b0fd4 . I see you got a new chat message through to use regarding if the box is 4K or not. I will answer here and there to make things easy for you. You will see it either way. That box shows it is HD, not 4K. You would need an Xfinity X1 XG1v4 (primary box) or Xi6 TV Box (additional box) on that TV to watch 4K programming.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_5b0fd4

Contributor

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149 Messages

The guy told me the Xi6 TV Box is wire less 4K and that's all I need. He didn't say anything about a primary box.

3 years ago

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XfinityRay

Official Employee

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2.9K Messages

This is or, you don't have to have both, @user_b50fd4. The setup should work find if you have an Xi6 box. The best way to determine whether you can watch in 4K is to say, "Device Settings" into the Xfinity Voice Remote and then select Video Display. Across the top of that page will be three icons that identify 4K capability in both the TV Box and the TV. If the setup supports 4K, select Video Output Resolution to confirm the device is set to the best available resolution. Upon selecting, you should get a prompt to confirm the resolution. Select Yes and the device settings will be saved and 4K content will now play.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

Anthonygilbert

Visitor

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1 Message

@XfinityRay​ been looking too ty

3 years ago

0

Again

Expert

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31.6K Messages

3 years ago

Not Guidelines related; moved to Customer Service.

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user_5e8794

Visitor

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1 Message

2 years ago

I can't find it either.  A picture would be helpful.

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CCEthan

Official Employee

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1.4K Messages

@user_5e8794.  It is in the top right of the page to the left of the bell notification icon. If you don't see it, try another browser. It is also required that you are signed in. You can only DM us if we have asked you to do so. If you need help and have not created your own post, please do so. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

user_f3aadf

Visitor

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1 Message

I am getting the same Pace error message mentioned above.  It says there is no software to execute.  A blue light is flashing on the cable box itself.  Please respond, we've been dealing with this for days!

Jan

2 years ago

0

XfinityThomasB

Official Employee

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2K Messages

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Fbgeli

Visitor

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1 Message

2 years ago

Same issue here. I've been on the Xfinity website, logged into my account clicking around for 20 minutes & I can't find this "peer to peer" icon anywhere. I even followed the instructions below but there is no black header bar on the website or the icons specified by XfinityRay.

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