I’ve tried twice on the chat “customer support “ to bet this resolved. I canceled service but am still being billed. I paid the prorated amount that I was gicen as the final bill amount yet a duplicate bill of the same timeframe is still on the account in addition to a new bill. This is incredibly f

This is a long story so I'll just provide some of the highlights of my experience. Twice in the last few months Xfinity has without notice disconnected the Home Monitoring service associated with the alarm. On both occasions I went to a local Xfinity store and had it turned back on. In both cases be

I have a cancellation request for my old address, and I'm worried it won't go through unless I contact support. Timeline: May 11: Scheduled a move through the website and received confirmation of cancellation request through email: "Your order is confirmed. We’re happy to be a part of your move. " "

I contacted Xfinity chat support for a simple eSIM to physical SIM swap.What happened next was a masterclass in deceptive sales tactics that doubled my monthly bill. BEFORE:- Cable: $45/month- Mobile: $50/month (1 line)- Total: ~$95/month AFTER:- Cable: $85/month- Mobile: $70-98/month (NOW 2 LINES?!

Last 3 days been promised help, all it’s been is a waste of time with billing the amount of people you go through is insane they said something is done and it’s not then you ask for a supervisor and it’s the end of the world they really don’t want to talk to you

Hi, my promotional Internet rate has recently increased after 24 months, I am wondering whether there is an option to change it back down?

Hello -- I have auto-payed all my bills to comcast every month, but suddenly have a balance of about $36 that I recently began getting overdue notices for. I need someone to check my record and clear up where these charges came from.

I closed my account and stopped all services after my husband died, but it appears as if I’m still being charged for services. I got a notice today that I’m being sent to collections. Xfinity assistant is no help, it can’t see anything because my account is closed and won’t connect me to an agent. P

I was paying $60.00 on my internet account, butI just signed up for a new internet plan (5 year guarantee price) this morning. My monthly bill was suppose to be $76.74 / Mo. I just received an email notice that my next bill will be $85.50. What is going on. Why would there by around $10.00 higher.

I need help canceling my internet service and closing my account.

Hello! I am seeking assistance from the Corporate Digital Care Team regarding a persistent billing issue with my Xfinity Mobile account. Despite dozens of calls to customer service and multiple promises that my bill would be fixed, I continue to be overcharged by $20+ per month. I would like a speci

Is there any option for long term customers to get the promotional deals offered to new customers? My promotional deal has expired a while ago and shopping around, the promo deals are competitive with Verizon and local Fiber, but my current price is way too high. There is one small discount availabl

My bill has doubled, I would like to see if there were any deals or promotions I could get with a provider I have been with for a while instead of searching for an alternate provider. Please help.

In my bill, in the "Equipment & services" section, there is an item "Internet/Voice Equipment". It says "Qty 2 @ $0.00 each". But, I do not have any Xfinity equipment. The plan I originally signed up for was "Connect INTERNET" which included "Xfinity Flex Service" at no extra cost, and when signing

Hello, I’m having an issue where my Comcast-assigned public IP address is geolocating incorrectly. My physical service address is Morgantown, West Virginia, but my public IP frequently resolves to: Ashburn, VA New York, NY Newark, NJ This causes websites, maps, weather services, and search engines t

We are moving but our new address says it is unavailable. We really want to keep xfinity. Is there any way around this?

Works on one TV but not the other. All other apps start fine (Disney, Netflix, Amazon, etc.).

I returned the Xfinity router using the UPS label sent to me. Since that time, I have received countless automated emails, texts, and phone calls. The one time I actually spoke to a person, I told her my situation, she apologized, and told me she would take care of the issue. This week I received a

Hi, I ordered Xfinity Internet on 18th July and received the XFi gateway on 23rd July. However I don't plan on activating my device until 1st October, as I am travelling abroad. I have reported this multiple times to Xfinity Chat Support. However, a bill has been generated on 20th August with auto-p

My last name is misspelled on the bill. It is correct on the app, but the statement shows the incorrect name. I couldn't find any option to correct it myself.