4 Messages
Change of Address
We are moving but our new address says it is unavailable. We really want to keep xfinity. Is there any way around this?
4 Messages
We are moving but our new address says it is unavailable. We really want to keep xfinity. Is there any way around this?
EG
Expert
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117.5K Messages
8 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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1.3K Messages
8 hours ago
@OEast398 Our team can double-check the move-to address to confirm if we can provide service there or not as well as assisting with canceling service if needed. If you could please send me a DM with your first and last name along with your current full-service address and the new address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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