Visitor
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6 Messages
Incorrect Public IP Geolocation (Shows Ashburn VA Instead of Morgantown WV)
Hello,
I’m having an issue where my Comcast-assigned public IP address is geolocating incorrectly.
My physical service address is Morgantown, West Virginia, but my public IP frequently resolves to:
Ashburn, VA
New York, NY
Newark, NJ
This causes websites, maps, weather services, and search engines to show the wrong region.
I have already tried the following:
Renewing DHCP lease
Rebooting modem
Using my own approved Netgear/Nighthawk modem
Clearing browser/cache
Testing multiple devices on the network
All devices on my network experience the same incorrect IP geolocation behavior.
Could you please submit an IP Geolocation Correction Request for my current public IP to:
MaxMind
Neustar IP Intelligence
IP2Location
The correct geographic location for this IP should be:
Morgantown, WV (26505)
Please let me know if you need any additional information, such as the IP address or traceroute. I would really appreciate your help getting this corrected.
Thank you.
Accepted Solution
user_dmtcg0
Visitor
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6 Messages
30 days ago
Thanks for the follow-up. I wanted to update you that I identified the cause of the issue.
iCloud Private Relay was enabled on my Mac, which was masking my IP location and causing it to appear as Ashburn/NY/NJ. After disabling Private Relay, my IP now resolves correctly to West Virginia and directions and searches are working as expected.
No further assistance is needed at this time. Thank you for your help.
1
BruceW
Gold Problem Solver
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27K Messages
1 month ago
Comcast/Xfinity assigns your public IP address, but does not control where others think that IP is located. That's done by third parties. https://forums.xfinity.com/conversations/your-home-network/fix-geolocation-of-my-ipaddress/666127b51e56d61567f91b4d?commentId=66618f1609e34b487ca2560a and https://www.xfinity.com/support/articles/correct-geolocation-data may help you correct the location info.
Changing your public IP may or may not change where these third parties think you are located. If you're using your own modem and router, you can use the router's "clone MAC" feature to change your IP.
If you're using a rental Comcast device, they do not provide a way to change the IP address, and they won't change it for you, so you'd have to:
A VPN is another possibility. If you use one your public IP won't actually change, but systems you connect to will see the IP provided by the VPN rather than your actual public IP.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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user_dmtcg0
Visitor
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6 Messages
1 month ago
Thanks for the quick reply. I appreciate the information.
I reviewed the support articles you linked. They state that:
This is what I’m requesting.
Changing my IP will not help because the entire block appears to be misregistered.
Can you please escalate this to the Comcast/Xfinity team that handles IP Geolocation Correction (MaxMind, Neustar, IP2Location)?
Many other users have had this corrected by the Xfinity Support team through this forum, and that is the resolution I am seeking as well.
Thank you.
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BruceW
Gold Problem Solver
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27K Messages
1 month ago
It can, but it won't. That would cost them a few pennies. The key sentence in https://www.xfinity.com/support/articles/correct-geolocation-data is:
Whenever it can, Comcast/Xfinity throws the responsibility for fixing things back onto its customers.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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user_dmtcg0
Visitor
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6 Messages
1 month ago
@Xfinity Support
Could someone from the official Xfinity Support team please review the Direct Message I sent on Wednesday regarding incorrect IP geolocation? I have not yet received a response. Thank you.
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user_dmtcg0
Visitor
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6 Messages
1 month ago
Hi Dena, thank you for responding.
No, I am not using a VPN on any devices. The incorrect location occurs when connected directly to my Comcast service.
The issue is that my Comcast-assigned public IP geolocates to Ashburn VA / New York NY / Newark NJ across multiple providers (MaxMind, Neustar, IP2Location), while my physical service address is Morgantown, WV.
This occurs across multiple devices and browsers and persists after modem reboots and DHCP renewals. I am using my own approved Netgear modem.
I am requesting an IP geolocation correction escalation so the appropriate geolocation providers can update the location for my IP block. I am happy to provide my public IPv4 address and modem MAC via Direct Message.
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