Repeated Billing Error

Hello! I am seeking assistance from the Corporate Digital Care Team regarding a persistent billing issue with my Xfinity Mobile account.

Despite dozens of calls to customer service and multiple promises that my bill would be fixed, I continue to be overcharged by $20+ per month.

I would like a specialist to:

-Audit my phone conversations with Xfinity where such promises were repeatedly made to me.

-Manually apply the recurring credits required to reach the correct monthly total permanently.

-Issue a lump-sum refund for each month I have been overcharged to date.

Thank you!

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XfinityBenjaminM

Official Employee

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2.7K Messages

1 month ago

user_ki5e2q Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear about your experience, and we'll be happy to help in any way we can. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Billing

user_ki5e2q

Repeated Billing Error

XfinityBenjaminM

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