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I really appreciate you troubleshooting your equipment through the restart. We definitely want to help with getting your remote working properly for you as I can see how that would be frustrating when trying to select a show or movie! Have
Slow App response and load times.
Why is there so much lag time between the remote and 3rd party apps on the X1? Even load times are much longer than using my roku. Is there a simple fix besides calling a tech to come out?
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user_ff2deb Did the suggestions above help you get the remote paired?
Xfinity xr15 remote will not pair with TCL Fire TV MODEL 75Q691F
I have been trying to pair my new TCL Fire tv with the xfinity xr15 remote. I van get voice controls, channel up/down and guide to work but can’t get volume and power to work. Have done a full reset to remote, actually got a new remote from xfinity and I can’t find a code that will work. Any help ou
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@user_noryq9 Does the X1S do RF? That's what the Xfinity uses when its remotes pair to its X1 boxes. My XG1v4s will react to an IR Harmony remote while still paired to the Xfinity remote. But, I have found using IR with the Xfinity
Can I pair multiple remotes with XG1v4-A?
I have a new Sofabaton X1S universal remote that I would like to use with my Xfinity box. Is it possible to do this without unpairing the Xfinity remote that I already have? I'd like both to be functional.
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Hello @fossilsol Thanks for reaching out about you email issues. We really want to help resolve your concerns. Can you tell us more about what going on? I have a few questions to ask. Are you seeing an error codes or error messages? Have
secondary email account stopped working
For some reason, my secondary comcast email account stopped working today. Outlook reports "Your IMAP server wants to alert to the following: 1014". Web mail reports "The entered credential or authentication information does not work or are no longer accepted by provider. Please change them." Neithe
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Xfinity remote stuck on CNN. No outages, TV has no box, works with HDMI 1 , new batteries in remote.
my box is stuck on one channel and remote only works tv not cable box
my box is stuck on one channel and remote only works tv not cable box
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As far as I know, those are the only two I can't get any verification codes via email. I had previously opted out of receiving Newsletter emails from HomeDepot. However, when I used to make online purchases or buy something in-store, I would receive
Not receiving verification emails from other sites
Hello, has anyone ever solved the issue of not receiving verification emails to their Comcast.net email. This is really a major headache. Typically use the iOS mail app, but the issue happens on the Xfinity website also.
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Hi, @user_145ny1. To confirm, have you tried unpairing and repairing the remote? In case it's paired but not working, going through the process to remove the connection between the remote and the TV? Have you tried the new remote on a different TV
Unable to pair Comcast Xfinity XR15 remote with Samsung UN55RU800DFXZA UHD 4K LCD TV
I’ve browsed the forum and seen a number of posts discussion difficulties pairing the Comcast XR15 remote with Samsung TVs, but seen nothing with a clear solution that works for me. I’m a new Comcast customer with three Samsung TVs installed. I used Comcast Xfinity online instructions
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@user_beyond Well, that’s definitely not the update we were hoping for! Thank you for trying those steps. Have you changed the batteries in your remote recently? Sometimes that can make a difference. If you have a second cable box and remote in your
Smart Resume is confused.
When I say "Smart Resume" into my Xfinity remote, I'm taken to a screen showing movies with the word "Smart" in the title! The program I'm watching definitely has yellow Smart Resume sections in its timeline, so that's not the problem. My only option seems to be the Fast Forward button. Please he
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Closed
Tv box locked by xfinity
I had a remote test done and saw the tv box got locked, now I can’t troubleshoot
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X1
No, I specifically do not want to install the XFinity authenticator app. I already have a compatible authenticator app installed & loaded with the codes for about 30 other services. XFinity is the only service I haven't been able to re-est
Generic 2FA application setup
I just moved to a new iPhone and can't find how to get a QR or seed for 2FA to load into my authenticator application. That app on my old phone already has an XFinity code, so it must have been offered as just a QR code in the past, but now I can't find any path except to install yet another (XFini
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Can someone send this to your CEO
Please ask the CEO to read the comments regarding the sudden sunsetting of the tv remote app and ask him to please direct his team to reinstall it. You are charging way more than anyone else and anyone who still has your cable service clearly has no other viable option. The very least you can do, is
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Customer Service
@XfinityBrandon I tried again and was unable to pair the remote to the TV. Ideas?
XR15 remote pairing with JVC TV
I cannot pair my jvc tv and my XR15 Xfinity remote. I have tried all codes numerous times and cannot get it to work. Is the anything else I can do. JVC TV Model LT-40-MAW300
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I too just got a brand new remote and it makes the same high pitch buzzing sound
High pitched Hiss or Buzz from Flex remote control
Both of my Flex remotes make a high pitched buzzing or hissing sound. I received a replacement and it does the exact same thing. I'm 41 years old and this noise is extremely loud and irritating. I think these remotes may have a serious defect. Disappointed because otherwise the remote works well. Wo
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TV install help needed
I received new remote & black box today . Don’t know how to use to get picture
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Customer Service
@MikeyT6633 Hey there! Sorry to learn about the remote troubles. This link is always a good resource to have with remote troubleshooting: https://www.xfinity.com/support/remotes/ If that does do the trick, please send us a message with your full na
Remote no longer controls volume
Good Afternoon everyone, We are experiencing an issue with our xfinity XR15 remote that started yesterday, first time this has happened. Everything on the remote works perfectly except now the volume, mute, power, and TV inpuit buttons do not work. I tried factory reset on the remote and repairing
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Hello @ridekauf, thanks for reaching out for help with your TV services. If you use the TV manufactures remote, you should be able to control the TV independently of the X1 box. If you are using the Xfinity remote that has been programmed to work wit
TV off when TV box is on
I want to turn off my TV without turning off the TV box so I can listen to Music Choice without the TV on
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I just had this very issue, all the buttons on the X15 remote worked fine, except for the voice control. It kept saying "something's not right try again later". I tried resetting, re-pairing the remote, I even tried factory resetting the remote, all
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Voice control not working
I'm trying to help my elderly neighbor and customer service is absolutely no help. Her remote won't respond to voice commands. All other functions work, on/off volume. If we push the mic button it tells us "somethings not right, try again later". We've paired, unpaired, paired again, made two calls
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