Visitor
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1 Message
Remote won’t pair
New box and remote and remote won’t pair stick on the language screen and followed the unpair steps 10 times hold a&d and unplugged restarted tech support can’t even get it to work
Visitor
•
1 Message
New box and remote and remote won’t pair stick on the language screen and followed the unpair steps 10 times hold a&d and unplugged restarted tech support can’t even get it to work
XfinityRaf
Official Employee
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809 Messages
6 months ago
Good afternoon @Becky112771. Do you still have your old remote that you can try to connect?
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user_j1wgq5
2 Messages
26 days ago
I am having the same issue. Just got a brand new box and remote and I cannot get it to pair with my Spectra tv. Old box and remote was fine. But when trying to pair it asks if I want to pair my remote with the tv and I hit yes than it goes voice remote successful than do I want it to control my tv and it has yes or skip and it won’t acknowledge my clicking of the yes.
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