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1 Message
Friday, May 9th, 2025 1:34 PM
Won’t pair and my screen went black
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Official Employee
1.6K Messages
7 hours ago
Hi there! Sorry to hear you are having trouble with your remote pairing. Can you please share more information about the type of remote you have? What box are you trying to pair this with?
We have a few support articles as well:
https://www.xfinity.com/support/articles/remote-xr2-or-xr5-buttons-do-not-work
https://www.xfinity.com/support/articles/programming-your-xfinity-remote
https://www.xfinity.com/support/articles/remote-controls
XfinityEva
Official Employee
•
1.6K Messages
7 hours ago
Hi there! Sorry to hear you are having trouble with your remote pairing. Can you please share more information about the type of remote you have? What box are you trying to pair this with?
We have a few support articles as well:
https://www.xfinity.com/support/articles/remote-xr2-or-xr5-buttons-do-not-work
https://www.xfinity.com/support/articles/programming-your-xfinity-remote
https://www.xfinity.com/support/articles/remote-controls
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