Peacock Premium Subscription

I meant to say that I cannot watch any programs on the Peacock app. It keeps on telling me to subscribe to watch when I go to Xfinity.com/activate-peacock, then it’s says it already active. I already contacted Peacock customer service. They told me that my account was unsubscribed on 7/14/23 but it’s still active on Xfinity Rewards 

Gotcha, thank you for those additional details @user_4ky6v9, we really appreciate it. We'd be happy to look into your Peacock concerns. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it