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Thank you for reaching out to us @user_1l990p! We’d truly regret seeing you go! While my wife and I have not changed how often we watch streaming services or what streaming services we use, more HD and 4K content has become available on many streamin
Internet data usage is unusually high
I have been an xfinity internet and mobile customer for over 7 years. I have never paid attention to my internet data since I never exceeded the 1.2TB cap, until August this year. It suddenly doubled my July's usage of ~800 GB to over 1600 GB and reached 90% by the 22nd of Sept. There are no new dev
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Hey there, I am so sorry for the poor experience, it sounds like you canceled cable with us and now watch live tv through Hulu, which is almost certainly the cause of the data usage spike since that would be all internet based. As for promotions, I c
Data usage not accurate
This will be my 3rd attempt at trying to get some type of assistance as to why all the sudden we’re going over our limit every month for the past 3 months. Your ad says that only 5% of your customers go over the 1.2 terabytes. In July, i paid my bill everything was fine. The end of August i was told
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Hey user_cz35rw, thanks for reaching out through Xfinity Forums regarding your data concerns. We definitely understand how frustrating overages can be. If you are having data disputes, you can reach out to our Customer Security Assurance Team for mor
Xfinity tries to scam me for 100s of dollars in data overage charges
I have unfortunately encountered the same issue as many people on this thread. In December or January, my data supposedly increased in usage, although I have not changed any practices in my home. I tried in vain for several months to get onto an unlimited package, since I didn’t know what else to do
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@BruceW any theories on what's going on with my extra private IP hop and whether it could relate to the T3 Timeouts? Still waiting to hear back from the tech supervisor who was supposedly opening a maintenance ticket. Quite confused how no one at Xf
10.61.x.y IP -- My Equipment or Xfinity's?
Hi there. Ever since Xfinity maintenance crews did some work to "enhance the network" near me (seemingly to update the infrastructure for the upcoming fiber optic era) September 26-28 (which ended with me getting a text that they could NOT complete the work at this time?), I have had intermittent co
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@user_acbc21 20-30 GB of usage when no devices are connected to your network is very concerning. To everyone experiencing unexplainable and excessive data usage: Please reach out to our Customer Security Assurance Team right away. Our Cu
Data Usage has increased significantly
Our data usage has exploded every since we got notified on October 22nd that our mbs got upgraded from 200 mbs to 300 mbs. We have not changed our devices and do very little to no gaming. We stream movies (ie Disney +) about once every other day, only one movie in SD (should be about 0.7 gbs/hr). We
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@reenska I, too, over the last 3 months have experienced huge data usage spikes. Like others, my patterns and devices have not changed and it would be physically impossible for my family of 2 to use as much data as Xfinity claims. I d
Sudden Massive Increase in Data Usage
I've never gone over the 1.2TB data cap, and have always been careful to monitor it. I started noticing far more data usage on my acct a couple weeks ago when I started getting warnings about data usage (from Xfinity) much earlier than expected. 2 adults in the house, no kids. Always use the same am
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... Can you please confirm that any usage of the Xfinity Stream app in my home does NOT use any of my 1.2TB bandwidth allotment, even with a customer owned modem? https://www.xfinity.com/support/articles/xfinity-stream-app-faqs says: Does stre
Xfinity Stream with Customer Owned Modem
I have my own modem that I’ve provided for internet usage and currently have the 1.2TB bandwidth allotment per month. In addition, I have the Xfinity Stream app installed on a few smart TVs and devices here at my home. Can you please confirm that any usage of the Xfinity Stream app in my home does N
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Check your usage daily. Don't use auto play for sites like youtube, netflix or amazon prime. Turn off sites when you leave or when you are done. Use lower resolutions for viewing stuff. 720 is plenty good enough. If you use 1080p, that's fine but you
Sudden huge increase in internet data usage
I have been a Comcast/Xfinity customer for over 20 years. I got an alert this month that I’m exceeding my 1225GB plan. I’ve historically used 125-200GB. I haven’t been home much this month. What is happening?
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Hello and welcome to Comcast @user_r9ynru! I am sorry to hear how your experience reaching out has been. At this time data usage is verified by an independent, third-party auditor. The best course of action, in this case, would actually be to re
Home Internet Data Usage Spike in Oct 2024
I am usually under the 1.2 Terabyte cap each month - I have gone over 3 times in the last 12 months, never more than 100Gb. However this month, I somehow used all 1.2 Terabytes in the first 10 days. Then over the next 3-5 days, I used another full 1.2TB. I am sitting at 2.56TB of usage with 16 days
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My Xfinity Experience: Data Breach, Broken Promises, and No Accountability
I was offered a phone promotion by an Xfinity rep—same monthly service, plus a new upgraded iPhone for a small added cost. I was told it was documented and recorded which later I found out that is was documented. After receiving the phone, I got a suspicious call from someone claiming to be from Xfi
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Customer Service
I’m experiencing this exact same problem right now. It started in April. Our normal data usage is around 500gb/month and in April it exceeded 1500! Now, 2 days into May and we’re already showing 800gb. I have an open ticket with the security team but
Sudden spike in data usage
I just got off the phone with an agent after disputing my current data usage trends and I'm fuming. I have been with Comcast/Xfinity for YEARS. I have never gotten close to reaching my data limit. I've never gone over 700GB in a month, ever. Starting last month, February, my data usage spiked and we
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Hello, @user_1b52da. I'd like to look into the data usage with you further. Please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will all
Sudden huge increase in internet data usage
I have been a Comcast/Xfinity customer for over 20 years. I got an alert this month that I’m exceeding my 1225GB plan. I’ve historically used 125-200GB. I haven’t been home much this month. What is happening?
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@user_l0ww0c I have seen similar spikes for the previous 8 months barely hit 100GB, then all of the sudden with no changes, almost 1.1 TB. Only thing that changed is the supposed increase in bandwidth that Xfinity provided as an upgrade to the net
Individual Device Data Usage
We've had a recent spike in data usage in our household and i am not sure why. I cannot find device specific data usage. I need to be able to see that data so that i can narrow down what devices or who is suddenly using more data. Can anyone help with this?
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No Cellular Data Internet
Ever since yesterday afternoon (4/25) my phone has shut down completely. Without wifi, my phone is useless. I can't use any of my apps, can't receive nor make calls not even texts. I have no bars nor LTE. All it shows is the prohibited 🚫 circle signal. I have no signal if I'm not connected to wifi.
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Network
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cannot buy unlimited data
unable to buy unlimited internet option. any time I try i get Sorry about that! We had a problem with our site.
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Customer Service
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Tired of Data Caps
I want to speak with someone in retention because I work from home and I'm reaching my 1.2TB just from normal use. I downloaded just TWO GAMES on my PS5 this entire month and it's already gone. With some much moving to digital it's becoming impossible to stay under the 1.2TB limit. I'd be willing to
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Customer Service
Hi there, user_tyzs4b! We want to ensure you are getting your notifications and that everything is correct. Have you received notification on your same device or with your email address about your mobile service in the past such as for billing?
Data usage Alerts
Has anyone else experienced this? Our plan is only for 1 Gig Mobile Data. I have never exceeded that usage in a month. I had a Mobile Data Usage Alert set to send a text message when I reach 50% of that. I have only had that alert show up a few times include July 2025 so I know if was working as rec
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The same thing has been happening for me. It started a couple of months ago and I figured my family just had a big month for downloads, but then it has been consistently going over when I know for a fact that there is no way we could have. Our normal
Data spike class action lawsuit
I have heard that people are working on a class action lawsuit against Comcast for rigging data plans to make money and push unlimited data plans....went from 400-500 gb per month to 1200 the last two months with no help. (They offer unlimited plan over and over)... [Edited: "Solicitation"]
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I have a secured network at my place and I haven't been home for about a week until arriving last night. I keep getting messages that I'm close to my data cap. I don't download/play games on my home wifi I'll stream every so often and maybe watch you
Sudden huge increase in internet data usage
I have been a Comcast/Xfinity customer for over 20 years. I got an alert this month that I’m exceeding my 1225GB plan. I’ve historically used 125-200GB. I haven’t been home much this month. What is happening?
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user_6jg175 Hello and thank you for reaching out via our Xfinity Community Forums. I understand your frustration with data caps. It's definitely concerning when your usage patterns seem to change unexpectedly, and I want to assure you we'll look into
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How to get unlimited data without using their modem?
The last few months I’ve been going over my data cap which it’s 2025 having data caps is just pure greed. And looking at previous bill before the overages started I was no where near the cap so I’m sure this is a scam, but that’s for my lawyers to look into. Anyway I digress my actual question is ho
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