My Xfinity Experience: Data Breach, Broken Promises, and No Accountability

I was offered a phone promotion by an Xfinity rep—same monthly service, plus a new upgraded iPhone for a small added cost. I was told it was documented and recorded which later I found out that is was documented. 

After receiving the phone, I got a suspicious call from someone claiming to be from Xfinity, asking me to return it. They had ALL my personal and device details—clear signs of a data breach. I confirmed with Xfinity that it was a scam.  I was told by a rep that it was likely an inside job since they had all my personal and device info.

When I called to activate the phone, I was told the deal would not be honored. I was passed from rep to rep—one was even outright rude and hung up on me.

In the end, I was told I had to either return the phone or pay full price. A rep did acknowledged that all the promotion details that were originally offered were in the system and visible, yet Xfinity still refused to honor it.

Since I had to send my new phone back, one rep promised a shipping label and a follow-up call—neither ever came. Every time I called, I reached a different call center in a different part of the world. Depending on where you land, the deal changes. But one thing is consistent: no one ever calls back, no matter what they promise.

I spent DAYS trying to resolve this issue.  I'm exhausted.  

Xfinity also asked for feedback to “make things right,” but once I sent the details, they went silent—again.

Between the data breach, inconsistent reps, broken promises, and poor service, I’ve had enough.