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Kimori
1st Topic

2 Messages

Friday, November 24th, 2023 6:31 PM

Closed

Tired of Data Caps

I want to speak with someone in retention because I work from home and I'm reaching my 1.2TB just from normal use. I downloaded just TWO GAMES on my PS5 this entire month and it's already gone.

With some much moving to digital it's becoming impossible to stay under the 1.2TB limit.

I'd be willing to pay for faster internet if I got the unlimited bundled in, but I am not willing to use your Xfi modem.

Question

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Updated 

1 year ago

75

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XfinityPaula

Official Employee

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1.4K Messages

1 year ago

@Kimori Thank you for sharing your experience with the data use and for inquiring into options we have available to help out. We do have an unlimited data plan that can be added to your services without needing to lease a gateway. I would be happy to help out with setting up that order or you may be able to add it here https://www.xfinity.com/buy/customize-internet-equipment

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Kimori

2 Messages

I cannot afford Unlimited as-is. I need to find ways to bundle or ways of saving.

I shouldn't even have to pay extra, the people on the east coast don't have to.

1 year ago

0

XfinityOrlandoM

Official Employee

 • 

2K Messages

I will be happy to see what kind prices we have to help with savings.

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

 

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

 

Click the "New message" (pencil and paper) icon

 

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

- An "Xfinity Support" graphic replaces the "To:" line

 

Type your message in the text area near the bottom of the window

 

Press Enter to send it

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1 year ago

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