Visitor
•
1 Message
No Cellular Data Internet
Ever since yesterday afternoon (4/25) my phone has shut down completely. Without wifi, my phone is useless. I can't use any of my apps, can't receive nor make calls not even texts. I have no bars nor LTE. All it shows is the prohibited 🚫 circle signal. I have no signal if I'm not connected to wifi. What is going on??
Central Florida. Is there a network outage? It's been two days now!
XfinityAbby
Official Employee
•
206 Messages
1 month ago
Hello @user_v90tso. Thank you for reaching out on our Community forum. I am sorry to hear you are having trouble with your phone service. You have come to the right place for help!
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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