1 Message
Internet data usage is unusually high
I have been an xfinity internet and mobile customer for over 7 years. I have never paid attention to my internet data since I never exceeded the 1.2TB cap, until August this year. It suddenly doubled my July's usage of ~800 GB to over 1600 GB and reached 90% by the 22nd of Sept. There are no new devices added to my network recently and have been using the internet same as always (no gaming etc.). I started to monitor my internet data usage with my wifi router and compared it with the xfinity meter. I found the xfinity meter number is shockingly bloated. For instance, on 9/28, my router shows <3 GB usage (I turned off modem for most of the day to save the data usage) but a live xfinity agent told me I used over 9GB for the same period, he admitted there is error on their meter, and opened an investigation.
This data overage has caused us a lot inconvenience and my family was forced to use more mobile data and got data overage mobile bill too. I hope xfinity can provide a clear explanation and solution.
P.S. We have no need or interest in the unlimited data plan based on our normal use.
XfinityJohnG
Official Employee
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541 Messages
2 months ago
Thank you very much for reaching out to us here @user_b778a1. I can understand the inconvenience of those data use issues. You can always reach the customer security team at https://internetsecurity.xfinity.com/help/report-abuse/ to check on and dispute any data usage issues.
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user_o50iwq
1 Message
4 days ago
I too have experienced excessive data usage, double of what i traditionally have used. The spike occurred over last Labor Day weekend when xfinity in fact was out of service for over 24 hours. I heard different stories as to why they were down but nothing concrete. We were out of the country for 2 weeks in September yet our data usage still was high, spiking again using almost 800 gB in 2 days which was our usual usage for ONE month. The first 3 days of Oct it showed usage of over 1 Tb so i called xfinity. After a lengthy discussion I decided to convert to an unlimited plan but had to sacrifice some services to keep my monthly charge the same or less. I am not happy about this and will be exploring alternative services. Ironically the usage during Nov has been what I typically have used. Ie 500-750 Gb/month.
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