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@user_84avfo If that https://forums.xfinity.com/direct-messaging link does not work the direct message icon should be on the top right of the page to the left of the bell.
Shipping charge for replacement Xfinity equipment
Why was I charged a $15 shipping charge for a replacement WiFi router that I rent from Xfinity?
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Internet service disconnection
Every night for the past eight days, my Internet service disconnects or turns off around 10 PM. My router still have the steady white light, but I am not getting Internet service. I have had the router replaced. I have had numerous checks with customer service. I’ve even had a technician come out. B
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Your Home Network
is there xfinity service available? [Edit]
is there xfinity service available at [Edited: "Personal Information"]
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Customer Service
I was hasty, I put in the wrong number. I do infact get fetv
i pay too much money to have my channels taken away without knowledge enough already
a channel i had a few days ago i no longer have. FETV thx alot, stop taking channels away, for what i pay i wont have a reason to even turn on my tvs if channels keep getting taken away
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Thank you for your prompt reply. I have searched high and low and can't find the new message icon that you described. Thanks
Shipping charge for replacement Xfinity equipment
Why was I charged a $15 shipping charge for a replacement WiFi router that I rent from Xfinity?
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Hey @A1ChrisS. Thank you for taking the time to reach out and share your experience with us. Have you followed the steps that @BruceW has provided above? This is a great way to determine if an official Xfinity email communication was sent to you. You
Comcast notice Email Update
You have sent me a notice to that I need to update my acceptance for my Terms Of Service or my Email will no longer function after May 10, 2025. The notice asks me to click a line to send in new updated approval. The notice does not look legitimate and I do not want to respond until I know fo
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Waster of time for $8 less a month
Reducing my bill
My bill is over $300 and I'm paying for channels through my package that I DON'T watch. Help?
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I have same issue and have been to store several times to no avail and have been trying to unlock my phone for over a month ECM0012393242
Xfinity Saying Phone is Unlocked but it's Locked
TLDR:iPhone bought through Xfinity on 24 mo device plan Phone breaks and replacement is issued by Apple in an unlocked state Device is now paid off but Carrier "SIM locked" Xfinity incorrectly claiming device is unlocked Apple confirms it's locked and says original device is now unlocked Xfinity pho
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Btw, I think it was the same number further up in this thread.
Global travel pass not working
My son is in Europe and Global Travel Pass does not seem to be working despite his line on my account showing that it is enabled. When he landed he got a text giving per text and call rates and telling him to activate global travel pass. His data is not working at all. What are my next
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I called the xfinity number that my son received when he landed in Europe. The team there was able to resolve the issue. In his case, it seemed that there was some limit to just Mexico and Canada (or something like that). It wasn’t somet
Global travel pass not working
My son is in Europe and Global Travel Pass does not seem to be working despite his line on my account showing that it is enabled. When he landed he got a text giving per text and call rates and telling him to activate global travel pass. His data is not working at all. What are my next
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Glad to hear it was taken care of. Please don't hesitate to reach out if you need further assistance.
How to cancel my Peacock Premium subscription
My HOA pays for basic internet and TV through Xfinity. I added on Peacock but now want to cancel. Every time I go through the steps the virtual assistant tells me, I get the following message: Good news! Xfinity service is included at your address. I tried to get through to an agent via the virtual
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Hi user_94syxe! Thanks for taking the time to reach out on our Forum regarding this Xfinity Mobile concern. We appreciate you being a customer with us and would be more than happy to assist you with this eSIM card and billing issue. To better
Duplicate new line charge
Hi, since the eSIM card feature is not available on my iPhone 11, I don’t need it anymore, and I’ve already activated the physical card [Edited: "Personal Information"]. There’s still a reminder to activate it though. Pls. refund the new line charge $25 for the eSIM card and cancel
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Ok, I am going to try to help you, even though you apparently didn’t take any effort in understanding XM’s Global Travel Pass which only covers about 170 countries. You are not the first to wander into Andorra and get charged the exorbitant rate of
$7k bill in 33 minutes even with global travel pass! Never advised of exclusions!!!
I am a current Comcast and xfinity customer. What is happening with my account amounts to extortion as far as I can see and this whole incident has been financially devastating and incredibly and personally stressful to myself and my family. I have reached out to the company on numerous occasions,
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I know this is late, but for anyone that does stumble across this:My workaround for was to set the IPV4 address manually, and dissalow the IPV6 address so as not to cause issues. Not sure if it was actually necessary, but it worked for me. I had a de
port forwarding wrong ip
Hi, I have seen this asked before but not really resolved. So I set up port forwarding for a PC that I use for my camera system. The forwarding stopped working and I now see that the IP address that I set that ends in .54 shows in the Xfinity app saying reserved ip address ends in .53 so it d
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Try calling 1-855-652-3446. That is their self-install device activation line. If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem activated / provisioned for service. Have the RF / CM / HFC
"sorry, that didn't go as planned" on iPhone app
I follow all the steps, but when I click to activate the xFi gate way the app thinks for a minute and then says "sorry, that didn't go as planned" - then I have two options: Try again and Exit activation. The app is updated. The phone iOS is up to date. It has strong mobile/data signal. I gateway is
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Good afternoon wbillstone! Thank you for taking the time to make us aware of this. If you did not provide any information or answer the call that is excellent, no further action would be needed. If you did provide any information, we would want to ha
scam or real xfinity call?
I got a call in voice mail from a number saying my discount on my XFinity plan was about to expire if I didn't call back at this number: [Edited: "Personal Information"]. I'm highly suspicious (for one thing, when the last one was about to get a price increase, I had no such warning.) Is this a scam
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This almost just happened to me. Same as everyone else, promised it was 100% free, which made no sense. Glad I found this thread. Why in the world are you doing this Xfinity?
Apple Watch reward
Hello, Xfinity online agent offered me a reward for staying a loyal customer for 9 years . The reward was $300 off an Apple Watch. I was told that it's completely free and that I do not have to pay anything. I repeatedly asked the agent if there will be any additional cost in my bill. I was told t
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Increase in monthly subscription price
For the past 2 years I have bee paying roughly $70-$80 a month for internet, I got a bill statement for May telling me my bill was $79.74, which 2 weeks ago, an email I received told me I would receive $65 credit towards my next bill, so I was confused and looked into it, and now my current bill is
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