Internet service disconnection

Question

Every night for the past eight days, my Internet service disconnects or turns off around 10 PM. My router still have the steady white light, but I am not getting Internet service. I have had the router replaced. I have had numerous checks with customer service. I’ve even had a technician come out. But the fact that it happens at 10 PM at night when it’s no one available to actually test it then in person, I am figure trying to figure out what can Xfinity do what our Xfinity going to do about this situation?

XfinityGabriel · Answer

spiresf, Hi there! Thanks for taking the time to reach out and for your patience. I can understand how those disconnects can be inconvenient at night. I am sorry to learn about this experience. We are the right place to go for help in this situation. Our team is a group of experts who specialize in fixes for internet service issues such as this over social media. We can help. When you experience the disconnections, have you tried running an internet health test via the Xfinity app, like in this link here to see what results it pulls for you?

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spiresf

Internet service disconnection

XfinityGabriel

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