4 Messages
Apple Watch reward
Hello,
Xfinity online agent offered me a reward for staying a loyal customer for 9 years . The reward was $300 off an Apple Watch. I was told that it's completely free and that I do not have to pay anything. I repeatedly asked the agent if there will be any additional cost in my bill. I was told that if I choose to activate the watch, then I have to pay $10 but I can keep the watch without activation. If I choose to activate then I can use my iPhone 10 to activate the watch.
Now it looks like I have to pay the $10 every month even if I don't activate it.
A new agent tells me yesterday that if I don't activate within a month, I will be charged $300 for the watch.
On top of that , to activate the watch I need to have an unlimited plan and Im currently using by the gig.
I feel like Im being scammed by a reputed company with all the false information. I just want to return the watch but it it outside of return period.
Could you please suggest a way to resolve this?
XfinityGabriel
Official Employee
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2K Messages
3 months ago
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user_e3jfcu
4 Messages
2 months ago
Hello All,
I'm experiencing a nightmare since I got this watch.
It has been 2 months since Im trying to activate the watch and it is not working. I tried all options - online agent, visited xfinity store and called 1-800 number and spent hours and hours trying to troubleshoot the issue No luck yet. The store agent asked me not to come back and instead call 1-800 number.
They are also asking me to go to apple and report that the watch is not working and ask for a replacement. It is clearly an issue in xfinity network because the watch activation says my number is not registered in Xfinity network. But no one is ready to fix this issue.
On top this, the agent while trying to troubleshoot, deleted the watch from the account and tried adding it again. Because of this the rewards is lost and I'm being charged $12.99 per month to cover the cost of the watch. Im also paying the $10 connecting fees as well. All of this for a watch that does not work.
I have spent enough hours trying to work with the agents and Im exhausted now. You should be able to see the number of tickets that has been created.
Every time the agent activate and deactivate, I get a new charge and it is a pain to talk to them and get it refunded.
Im really done with this watch and I don't need it anymore and I don't want to pay for some thing that does not work.
I'm going through this mess for being a loyal customer for 9 years. Pls suggest a way out for me.
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tswisher63
Visitor
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8 Messages
1 month ago
I was coaxed into getting a new apple watch via the rewards program while trying to troubleshoot a problem with a new cable box I recently received. I was told that since i was a diamond member that he could provide that to me for $0 cost to my current mobile bill that includes 3 lines. I asked twice to ensure that I would not see an increase in my xfinity bill. He said I would only have to pay $6 odd dollars for a government fee/tax. I was led to believe this was a one time charge. I haven't received the watch yet as it is on it's way. If I encounter any issue with false claims on behalf of the technical support rep I will leave addition comments here. I also downloaded the conversation we had via support's messaging portal to use in any potential lawsuit if I was conned into receiving this watch on false premise. I did this because something didn't smell quite right about the whole thing. The only reason my box didn't activate was due to the local Xfinity store not adding it to my billing account. This really only should have taken a few minutes for the tech to fix the account issue but he spent 30 mins getting me onboard with accepting the apple watch before fixing the actual problem I called about. If I have any issues with billing after receiving the apple watch, I will update this thread. Fingers crossed.
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user_qg3m5s
1 Message
2 hours ago
I’ve been without television all day for over eight hours from 6 AM going round and round and twice upon my multiple calls, I was offered an Apple Watch. I was told the only charge I would receive is a sales tax of about 20 bucks and I specifically asked if there was monthly charges and they said no they’ll be no other charges. And when they asked me to enter my Social Security number, that was a hard stop. I don’t need it. I have my phone and you don’t miss what you don’t have! I’m glad I found your post.
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