4 Messages
Apple Watch reward
Hello,
Xfinity online agent offered me a reward for staying a loyal customer for 9 years . The reward was $300 off an Apple Watch. I was told that it's completely free and that I do not have to pay anything. I repeatedly asked the agent if there will be any additional cost in my bill. I was told that if I choose to activate the watch, then I have to pay $10 but I can keep the watch without activation. If I choose to activate then I can use my iPhone 10 to activate the watch.
Now it looks like I have to pay the $10 every month even if I don't activate it.
A new agent tells me yesterday that if I don't activate within a month, I will be charged $300 for the watch.
On top of that , to activate the watch I need to have an unlimited plan and Im currently using by the gig.
I feel like Im being scammed by a reputed company with all the false information. I just want to return the watch but it it outside of return period.
Could you please suggest a way to resolve this?
XfinityGabriel
Official Employee
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2.1K Messages
5 months ago
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user_e3jfcu
4 Messages
4 months ago
Hello All,
I'm experiencing a nightmare since I got this watch.
It has been 2 months since Im trying to activate the watch and it is not working. I tried all options - online agent, visited xfinity store and called 1-800 number and spent hours and hours trying to troubleshoot the issue No luck yet. The store agent asked me not to come back and instead call 1-800 number.
They are also asking me to go to apple and report that the watch is not working and ask for a replacement. It is clearly an issue in xfinity network because the watch activation says my number is not registered in Xfinity network. But no one is ready to fix this issue.
On top this, the agent while trying to troubleshoot, deleted the watch from the account and tried adding it again. Because of this the rewards is lost and I'm being charged $12.99 per month to cover the cost of the watch. Im also paying the $10 connecting fees as well. All of this for a watch that does not work.
I have spent enough hours trying to work with the agents and Im exhausted now. You should be able to see the number of tickets that has been created.
Every time the agent activate and deactivate, I get a new charge and it is a pain to talk to them and get it refunded.
Im really done with this watch and I don't need it anymore and I don't want to pay for some thing that does not work.
I'm going through this mess for being a loyal customer for 9 years. Pls suggest a way out for me.
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tswisher63
Visitor
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8 Messages
3 months ago
I was coaxed into getting a new apple watch via the rewards program while trying to troubleshoot a problem with a new cable box I recently received. I was told that since i was a diamond member that he could provide that to me for $0 cost to my current mobile bill that includes 3 lines. I asked twice to ensure that I would not see an increase in my xfinity bill. He said I would only have to pay $6 odd dollars for a government fee/tax. I was led to believe this was a one time charge. I haven't received the watch yet as it is on it's way. If I encounter any issue with false claims on behalf of the technical support rep I will leave addition comments here. I also downloaded the conversation we had via support's messaging portal to use in any potential lawsuit if I was conned into receiving this watch on false premise. I did this because something didn't smell quite right about the whole thing. The only reason my box didn't activate was due to the local Xfinity store not adding it to my billing account. This really only should have taken a few minutes for the tech to fix the account issue but he spent 30 mins getting me onboard with accepting the apple watch before fixing the actual problem I called about. If I have any issues with billing after receiving the apple watch, I will update this thread. Fingers crossed.
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user_qg3m5s
1 Message
2 months ago
I’ve been without television all day for over eight hours from 6 AM going round and round and twice upon my multiple calls, I was offered an Apple Watch. I was told the only charge I would receive is a sales tax of about 20 bucks and I specifically asked if there was monthly charges and they said no they’ll be no other charges. And when they asked me to enter my Social Security number, that was a hard stop. I don’t need it. I have my phone and you don’t miss what you don’t have! I’m glad I found your post.
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user_5hun37
1 Message
1 month ago
Definitely scammy. Nothing new with Xfinity. You have to watch them like a hawk.
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user_kpomej
1 Message
21 days ago
I just spent 2.5 hours on an online chat about this “free watch”! I called about tv billing and told I would receive a free Apple Watch for being long time customer as reward, mind you this person who helped me on the call had a very strong foreign accent I could hardly understand, I am 65 years old and even put him on speaker phone. First I told him I already had a Apple Watch and so did my son my son, so 2 watches $10/mo ea. attached to 2 phones. We have 3 phone lines with them my husband does not have a cellular watch and we just finished payments on 2 phones. This foreign customer service rep was also talking very very fast. Free phone only pay misc fee $27+- I felt rushed and a bit intimidated and thought this had to do with xfinity rewards program. I agreed with the “free” phone purchase. I figured I could use it while my Apple 8 phone charged. I received a email saying the phone was activated before it was even delivered! That worried me, I wondered if it would even be delivered, perhaps it was stolen. I did receive it that day. I tried setting it up but it would not finish hence the 2.5 hour chat. Turns out only one watch per phone…perhaps you can pair with husbands phone…no, husband can barely use cell phone. I wondering 2 phones recently paid off, one phone doesn’t have watch attached, maybe we sell them free phone…I told them I did not want it attached to my line since my original watch is a Apple 8. I told them not to activate. They never mentioned but you will be paying $10 mo for a inactive watch. Luckily I read these comments here and realized before the 14 day return, what was going on! I would have been charged $300 for not activating. They had me unpair both of my watches and then could not get my original watch re-paired due to tech difficulties and I have to wait 3-4 hours to try again. What a scam, I will try to return in store and hope they will take care of it. This has been a nightmare I should have known better at my age, xfinity has no bottom. This is low!
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user_oypkgl
1 Message
16 days ago
The apple watch "free" is a humiliating scam. I was also caught in this scam and when you tried to contact customer services there is not way you can get clear help on the issue. They are forcing me to pay $10 per month forever even when i do not need the "service" on the watch. I tried to cancel the services on the watch yesterday and they said that was not possible and if I want to do that I need to return the watch they offer me as a "free" device for being a loyal customer. Customer service is horrible unless you are lucky to have an US customer support on the phone, and even in those cases you need to scale the issue with the manager because the training for these people is to fix to an specific answer like if they have paper in front of them and there is not logical in what they answer.
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user_893c97
Visitor
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2 Messages
7 hours ago
I was promised a free watch and when I realized that they were going to charge me 22.00 per months , tried to return within two weeks unopened. They stalled me and then said it was too late.Xfinity is crooked and ruthless. I am 44 years with them but I Think it's time to move on. Also customer service is not very good at speaking English. Thumbs Down to these crooks.
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