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Visitor

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10 Messages

Sunday, March 30th, 2025 9:20 PM

Global travel pass not working

My son is in Europe and Global Travel Pass does not seem to be working despite his line on my account showing that it is enabled.  When he landed he got a text giving per text and call rates and telling him to activate global travel pass.  His data is not working at all.  What are my next steps to get this resolved?

Accepted Solution

Official Employee

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2K Messages

25 days ago

@user_fcob11 Thank you for posting on our community forum so we can answer your questions about Global Travel Pass and cellular data service while travelling internationally. I appreciate you checking your Xfinity Mobile account details to ensure you have enabled the international roaming service for your son to use in Europe. You can learn more about using mobile service in other countries here.

Since you have already enabled international service, I would recommend that he contact our Xfinity Mobile dedicated international roaming support number at 1-720-728-5462 for further troubleshooting. They are experts in their field and I'm confident they will steer him in the right direction to get this resolved :).  

Visitor

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10 Messages

Thanks, I’ll have him try that and see if it gets resolved.

Official Employee

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2K Messages

@user_fcob11 Thank you so much for relaying that information to him :). Please keep me posted so I can make sure he's all taken care of. I hope he has a safe and fulfilling time travelling abroad ❤️

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

3 days ago

I activated Global Travel Pass in Australia and New Zealand and received a confirmation that the pass was initiated.  Nonetheless on the very days I was charged for the travel pass I was billed for calls costing hundreds of dollars.  There was no notification that I was out of network.  Customer service was unable to explain why this happened (it's not like there was a neighboring country).  They offered a $100 credit which only put a small dent in my bill.  Next trip overseas I will look into other options and not trust the Global Travel Pass.

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