Visitor
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10 Messages
Global travel pass not working
My son is in Europe and Global Travel Pass does not seem to be working despite his line on my account showing that it is enabled. When he landed he got a text giving per text and call rates and telling him to activate global travel pass. His data is not working at all. What are my next steps to get this resolved?
XfinityEmilyB
Official Employee
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1.9K Messages
4 days ago
@user_fcob11 Thank you for posting on our community forum so we can answer your questions about Global Travel Pass and cellular data service while travelling internationally. I appreciate you checking your Xfinity Mobile account details to ensure you have enabled the international roaming service for your son to use in Europe. You can learn more about using mobile service in other countries here.
Since you have already enabled international service, I would recommend that he contact our Xfinity Mobile dedicated international roaming support number at 1-720-728-5462 for further troubleshooting. They are experts in their field and I'm confident they will steer him in the right direction to get this resolved :).
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