Visitor
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1 Message
Increase in monthly subscription price
For the past 2 years I have bee paying roughly $70-$80 a month for internet, I got a bill statement for May telling me my bill was $79.74, which 2 weeks ago, an email I received told me I would receive $65 credit towards my next bill, so I was confused and looked into it, and now my current bill is $119 per month. I am assuming it is a promotional term that has ended, and would like to get into a new promotional offer or even contract to lower my bill back down to $80 a month
EG
Expert
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110.3K Messages
22 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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1.2K Messages
22 hours ago
Hello, @user_o67sdq I understand with being new to Xfinity Forums you may not know the guidelines. Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
When promotions expire, if you haven't checked. You can log into your account either online or through the Xfinity App, then go to the plan builder section:
https://www.xfinity.com/planbuilder to check for available promotions.
Please let me know if you still need assistance.
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