Visitor
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2 Messages
How to cancel my Peacock Premium subscription
My HOA pays for basic internet and TV through Xfinity. I added on Peacock but now want to cancel. Every time I go through the steps the virtual assistant tells me, I get the following message:
Good news! Xfinity service is included at your address.
I tried to get through to an agent via the virtual assistant but was stuck in a loop (it didn't understand my question) and wouldn't move on to an agent. I tried calling, also couldn't get through to an agent.
What am I doing wrong?????
XfinityAmira
Official Employee
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4.1K Messages
21 days ago
Hi user_3jydg3! Thanks for taking the time to reach out on our Xfinity Forum about canceling your Peacock Premium subscription. I am sorry to hear you have not been able to get support with this. My team would be more than happy to further look into this for you. Please send us a Direct Message, so that we can better assist you. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_3jydg3
Visitor
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2 Messages
16 days ago
Thank you! This has been resolved.
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