Shipping charge for replacement Xfinity equipment

@user_84avfo

Thanks for reaching out to us I do apologize if you were not informed that there sometimes are shipping fees when sending out equipment from Xfinity. I'll be happy to look into this further and assist you with your billing details further. To get started please send me a direct message including your first and last name and your complete service address.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message